N

Natalia Guevara Patiño

About

Detail

Bogotá, Bogota, Colombia

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • TourHero
    Sr Operations Associate
    TourHero
    Jan 2025 - Feb 2026 (1 year 2 months)
    • Supported travel operations by reviewing itineraries and ensuring travel services were accurately documented and organized. • Responded to customer and partner inquiries regarding travel plans, schedules, and service confirmations. • Assisted with itinerary updates and operational adjustments to ensure seamless travel experiences. • Maintained organized records of travel details and operational requests using internal tools and Notion. • Collaborated with cross-functional teams via Slack to resolve travel-related issues and missing information. • Managed multiple operational tasks simultaneously while maintaining high accuracy and service standards.
  • P
    Spanish Interpreter (OPI / VRI)
    Propio Language Services Globo Solutions Voyce
    Aug 2022 - Jan 2025 (2 years 6 months)
    • Provided real-time interpretation between English and Spanish speakers in high-pressure environments. • Demonstrated strong listening, problem-solving, and communication skills while assisting clients during complex situations. • Maintained strict confidentiality and accuracy while handling high call volumes. • Facilitated clear communication to support effective decision-making between parties.
  • TXU Energy
    Customer Service Representative
    TXU Energy
    Aug 2021 - Jul 2022 (1 year)
    • Assisted customers with account inquiries, service requests, and billing questions. • Investigated and resolved issues efficiently to ensure customer satisfaction. • Documented customer interactions and service updates in internal systems. • Maintained service quality while managing a high volume of customer requests.
  • S
    Project Coordination Assistant
    SCAIN
    Jan 2020 - Jul 2021 (1 year 7 months)
    • Organized administrative documentation and supported internal project coordination. • Reviewed documentation to ensure accuracy and compliance with internal procedures. • Maintained structured records and reports for project teams.
Education verified_user 0% verified
  • EAN University
    Industrial Engineering
    EAN University
    Jan 2024 - Current (2 years 4 months)
  • EAN University
    Modern Languages - Business Translation
    EAN University
    Jan 2016 - Jan 2024 (8 years 1 month)