Natalia Cuartas

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Property Services Manager

RedStone Property Management

Jul 2025 - Dec 2025 (6 months)

Directed end-to-end maintenance operations across a multi-property portfolio, ensuring timely resolution of work orders and service requests. Managed and coached the Maintenance Coordinator, establishing clear performance expectations and accountability. Designed and implemented standardized maintenance workflows, vendor communication protocols, and quality controls. Led vendor sourcing, onboarding, compliance verification, and ongoing performance management for third-party service providers. Served as the primary point of contact between tenants, vendors, owners, and leadership, resolving escalations and improving service transparency. Reported operational performance, goals, and improvement initiatives during monthly management meetings.

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Al Quality Manager

Vendoroo Inc.

Jul 2024 - Jul 2025 (1 year 1 month)

Led a team of 10+ specialists responsible for Al-assisted maintenance operations and quality assurance. Oversaw daily workflows integrating Al tools with human operations to optimize accuracy and turnaround times. Partnered with 40+ property management clients, delivering operational updates and maintaining service-level performance. Developed training materials and onboarded new hires to quality standards, systems, and workflows. Implemented QA frameworks to identify root causes, reduce delays, and improve service consistency. Achievements: Improved Al task accuracy. Reduced service delays through QA initiatives. Supported operations for 2,000+ properties, delivering results with a highly efficient team.

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Expert Maintenance Coordinator

Vendoroo Inc.

Nov 2023 - Jul 2024 (9 months)

As an Expert Maintenance Coordinator, I coordinated maintenance operations for multiple property management clients across email, phone, and SMS channels. I managed vendor dispatch, scheduling, and follow-ups to ensure SLA compliance, while also handling escalations and providing clear status updates to clients and internal teams. My achievements include coordinating over 200 work orders per week with consistent SLA compliance, which significantly contributed to maintaining high customer satisfaction scores. Additionally, my experience in accounts receivable has enhanced my ability to manage financial aspects related to vendor services, ensuring that all transactions are processed efficiently and accurately, thereby supporting overall opera

Logistics Coordinator

Two Travel

Feb 2023 - Aug 2023 (7 months)

Managed end-to-end logistics including transportation scheduling, supplier coordination, and itinerary planning. Maintained databases, reservations, and invoice reviews to ensure accuracy and cost control. Supported client communications and operational reporting. Achievements: Coordinated logistics for 10+ trips per month.

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Customer Service Representative

TaskUs Colombia

Aug 2021 - Feb 2023 (1 year 7 months)

Provided multi-channel support using Zendesk, Kustomer, and Stripe for global brands. Resolved billing, technical, and reservation issues with efficiency and empathy. Maintained high quality and compliance standards across all interactions. Achievements: Achieved quality assurance scores.

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Media & Providers Coordinator / Administrative Assistant

ELLIE FLOWERS AND GIFT SHOP

Jan 2020 - Aug 2021 (1 year 8 months)

Managed order fulfillment, delivery logistics, supplier coordination, and inventory control. Led social media strategy and digital advertising across Instagram, Facebook, and Google. Created operational standards and implemented a customer loyalty program. Achievements: Reduced waste by 50%. Increased customer retention.

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