natalia cerbello

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Billing & Collections Specialist

GLOBO Language Solutions

May 2024 - Current (2 years 2 months)

• Manage the full billing cycle for 50 accounts and collections efforts for 200+ customers, including Special Enterprise Accounts with high-revenue volumes. • Handle ticketing inquiries through HubSpot, providing customer support and resolving invoicing disputes in accordance with SLA. • Execute invoicing data reconciliation to audit system integrations and ensure accuracy across platforms. • Review contracts to validate invoice accuracy and ensure alignment between agreed terms and billing. • Submit invoices through various vendor portals, complying with client-specific requirements and deadlines. • Monitor accounts receivable, follow up on outstanding balances, and maintain strong client communication to ensure timely payments and reduce

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Sr. Lead, Billing & Collections

WeWork Argentina

Jan 2023 - Feb 2024 (1 year 2 months)

• Promoted to Sr. Lead; oversaw the entire billing cycle and supervised a team of 5 in the Shared Services Center. • Managed invoice issuance for the LatAm region (AR, CL, PE, CO, CR) with country-specific local tax structures. • Controlled software integrations and reconciliations to detect and resolve invoice errors. • Led automation sprint in Jira for Massive Payment Posting and Withholding Posting. • Produced Tableau and SQL-based reports; coordinated cross-functional meetings with DEV and UAT teams.

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Lead, Billing & Collections

WeWork Argentina

Dec 2020 - Jan 2023 (2 years 2 months)

• Started as Sr. Analyst and promoted to Lead within one year. • Processed invoice issuance across 5 LatAm markets and performed bug reporting via Jira. • Managed Salesforce ticket support for members and Customer Care.

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Booking Agent — Hotel & Car Rental Desk

BCD TRAVEL ARGENTINA

Jan 2017 - Jan 2020 (3 years 1 month)

• Managed national and international car rental and accommodation bookings using GDS Sabre & Amadeus. • Provided post-sale customer service and handled accounting entries in tourism software. • Supervised service quality and ensured customer satisfaction across corporate accounts.

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Customer Representative

BCD TRAVEL ARGENTINA

Jan 2016 - Jan 2017 (1 year 1 month)

• Handled after-sales services, billing & collections claims, and customer balance reconciliations. • Processed credit card collections (AMEX, VISA, Mastercard). • Applied extensive experience in operational excellence and Software Quality Assurance to manage complex logistical processes, ensuring high-level accuracy in vendor budget management and enterprise billing operations. • Utilized proficiency in GDS software like Sabre and Amadeus to provide detailed, error-free planning and itinerary coordination, demonstrating a proactive approach to identifying and mitigating potential operational disruptions.

Cash Reconciliation Analyst

Falabella

Jan 2014 - Jan 2016 (2 years 1 month)

• Reconciled bank statements for SODIMAC, Falabella, Falabella Viajes, and CMR. • Performed accounting entries and managed assets, liabilities, and expense accounts using Oracle AR.

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