Natalia G Muñoz Content creation/ influencer marketing and social media

Administrative Assistant

Kanbrick

Mar 2025 - Oct 2025 (8 months)

● Supported cross-functional teams by managing high-volume workflows, organizing key documents, and maintaining accurate, real-time tracking systems. ● Coordinated internal and external communication, handled follow-up processes, and ensured smooth execution of ongoing projects.

S

VA (influencer marketing & Social Media Manager)

Scalable Commerce

Oct 2023 - Nov 2025 (2 years 2 months)

● Creator Sourcing & Outreach: Part of the team that leads creator discovery and outreach for marketing teams, utilizing influencer databases (e.g., Aspire) to identify and qualify talent across Instagram, TikTok, and YouTube in alignment with campaign briefs and internal sourcing plans. ● Workflow Management & Documentation: Managed structured communication workflows and executed high-volume outreach, maintaining clean, accurate sourcing documentation in internal workbooks and platforms. ● Content Strategy: Created and curated engaging content, including copywriting, graphics, blogs, and video edits, to enhance audience interaction and support the client efforts to increase brand awareness and company profitability.

Freelancer – Virtual Assistant & Social Media Manager

Profesional independiente

Nov 2022 - Current (3 years 6 months)

Provided virtual assistance and administrative support to marketing teams, ensuring smooth daily operations and project management. • Scheduled and monitored content calendars, ensuring timely and consistent posting aligned with brand objectives. • Managed influencer communications, responded to inquiries, and resolved issues to maintain productivity. • Created and curated engaging content, including copywriting, graphics, and video edits, to enhance audience interaction.

Creative

Skillademia

Jul 2022 - Aug 2022 (2 months)

As a Creative, I was responsible for the creation and delivery of voice training courses to be published on the Skillademia learning platform. This role involved not only the development of engaging content but also the effective delivery of that content to ensure maximum learner engagement. Additionally, I utilized Google Sheets to track project progress, manage timelines, and analyze performance metrics, which enhanced the overall effectiveness of the courses and contributed to informed decision-making throughout the project lifecycle.

Training Facilitator

Intouch

Aug 2021 - Mar 2022 (8 months)

As a Training Facilitator, my primary responsibilities included training new hires for the campaign and developing comprehensive learning materials and strategies for upcoming lines of business. I focused on creating engaging training programs that not only equipped employees with necessary skills but also aligned with the company's strategic goals. Additionally, I managed relationships with internal candidates, ensuring effective communication and support throughout the upskilling process. My proficiency in candidate relationship management (CRM) facilitated systematic tracking of trainee progress and enhanced communication, contributing to a more streamlined training experience. Furthermore, I utilized Google Sheets extensively to monitor

Content Creator

Contentshire

Aug 2021 - Aug 2022 (1 year 1 month)

As a Content Creator, I was responsible for acting and producing engaging content for various media platforms, ensuring that each piece resonated with the target audience. My role involved not only creative development but also the analysis of performance metrics to refine content strategies. I effectively managed large volumes of content, optimizing it for SEO to enhance visibility and engagement. Additionally, I utilized Google Sheets to track and analyze content performance, which streamlined our workflow and improved our overall content strategy.

Trainer for customer service representatives

Teleperformance

Sep 2019 - Sep 2020 (1 year 1 month)

While I was part of the company I went from customer service agent in bilingual campaigns to trainer. The responsibilities I had as a customer service representative involved: Assisting customers with inquiries and issues via email, chat, and voice; inquiries which were often related to payment inconveniences, tech support for website and app issues, and also handling private information to place orders and create tickets. Later, as a trainer, it was relevant to instruct the new members of the company on the campaign and their service (product knowledge, achieve metric goals and develop or improve soft skills). I had to monitor and supervise their performance (quality analysis), and finally, I also used to provide up-trainings to current

Natalia G Muñoz

About

Detail

Timeline

Résumé