Naswar cassim

Jobs 0% verified

Senior operation consultant

Invisible Technologies

Jun 2024 - Current (1 year 11 months)
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Customer success manager

Parcel International (Logistics & Supply Chain)

Apr 2020 - Apr 2024 (4 years 1 month)

As a Customer Success Manager, I was responsible for ensuring customer satisfaction and retention by providing exceptional support and guidance throughout the customer journey. I collaborated closely with cross-functional teams to address customer needs and resolve issues promptly. Additionally, I utilized various platforms such as SEO, WordPress, Wix.com, Shopify, Squarespace, and Weebly to enhance day-to-day operations, ensuring that our services met and exceeded customer expectations. My experience with these tools was essential in streamlining processes and improving overall customer engagement.
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Customer relation & tour manager

Spectrum Travels

Feb 2017 - Apr 2020 (3 years 3 months)
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Accounts manager

Platinum Mobile (Pvt) Ltd.

Jul 2015 - Oct 2017 (2 years 4 months)

As an Accounts Manager, I was responsible for overseeing client accounts, ensuring satisfaction, and driving revenue growth through strategic relationship management. I collaborated closely with cross-functional teams to deliver tailored solutions that met client needs and expectations. Additionally, I utilized Google Drive for project management and organization, which streamlined communication and document sharing, enhancing overall efficiency in managing client accounts.

Education 0% verified

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