Customer Service Representative
Healthnet Of California
Dec 2019 - Apr 2021 (1 year 5 months)
I managed inbound and outbound calls providing efficient service and assistance to clients and members of the insurance. Here are some of my common tasks:
• Handled customer inquiries, answered questions, and resolved problems in a timely manner.
• My scope also involves checking claims status and how it was processed.
• Providing eligibility and benefit information, checking authorizations, and provider credentials.