naren krishna nanamadri

Senior Product Operations Manager

EarnIn

Jan 2024 - Current (2 years 8 months)

• AI-Native Decision Frameworks: Built LLM-powered clustering and classification pipelines (Databricks, BERT/NLP, Claude) that surface emerging issues in real time before they escalate to leadership cut inbound contact volume 10% (~$990K annualized) and gave leadership earlier, sharper signal for decisions. • Voice of Customer Operating Reviews: Lead weekly customer anecdote program synthesizing signal from 50 support groups into 2-3 high-priority stories surfaced directly to leadership (CPO) and product managers making the customer voice the anchor for product prioritization decisions. • Translated operational friction into product fixes: Mined 1,800 support signals/week, identified root causes (bank-specific ETA gaps), drove product solut

Product Integrity Lead, Trust & Safety — Creator Monetization

Meta

Jan 2022 - Dec 2023 (2 years)

• Executive Partnership & Launch Strategy: Served as connective tissue across Product, Engineering, Legal, Policy, and Finance for 100+ Creator Monetization launches (~8% of Meta revenue), aligning stakeholders and tradeoffs under shifting priorities. • Responsible-AI & Compliance Frameworks: Built Meta's first Integrity Risk Control Matrix with Internal Audit, Legal, and Privacy the operational standard for regulatory (DSA) compliance across all monetization launches. • Risk Synthesis & Escalation: Caught an auto-follow feature violating IG Youth Safety Policy at 100% rollout; built a multi-team risk assessment and drove a policy change at leadership level before public launch. • $30M Revenue Unlock: Identified an affiliate-eligibility gap

Business Operations Manager — Commerce & Payments

Meta

Jan 2020 - Dec 2022 (3 years)

• Support Operations at Scale: Led support and operations strategy across 75+ payment launches Facebook Pay, Marketplace, Instagram Checkout. Redesigned workflows and tooling to reduce resolution time from 40+ hours to under 3 hours. • Long-range planning: Built long-range support and operations strategy at direct request of Mark's leadership team output shaped international headcount and capacity planning decisions across multiple markets. • Seller Platform Analysis: Identified competitive seller leakage through cross-platform profit-per-SKU analysis across Meta, Shopify, and eBay — reframed stalled customer satisfaction argument into revenue leakage narrative that unlocked leadership investment in seller support.

PMO Operations — Capital Planning Associate

Apple

Jan 2019 - Dec 2020 (2 years)

• Capital Planning: Supported annual and multi-year capital planning cycles for large-scale technical initiatives strategic alignment, business case assessment, prioritization against business metrics, high-level resource estimation, and detailed milestone planning. Improved project timeline adherence 20% through rigorous upfront estimation frameworks.

Senior Management Consultant — Strategy & Operations

Deloitte Consulting

Jan 2014 - Jan 2019 (5 years 1 month)

• Enterprise Program Management: Engagement lead for a $100M first-year network platform launch spanning multi-partner coordination across engineering, executive, and technology partners; managed 40 FTEs, established KPI frameworks, governance cadences, and executive reporting structures.

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Software Engineer — Mobile Customer Network Analysis

Ericsson R&D

Jan 2010 - Jan 2012 (2 years 1 month)

• Deployment Engineering: Led deployment and analytics design for MTN Rwanda's Customer Analytics Suite (CAS), authoring the underlying network-triad research that shaped the platform's core algorithm, driving a 10% reduction in customer churn and a 5% revenue increase.

naren krishna nanamadri

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