Narender

9+ years of Salesforce experience delivering enterprise solutions involving configuration, customization, integrations, deployments, and Classic-to-Lightning migrations, with strong expertise in LWC, Aura, and SLDS. Designed and maintained secure, scalable integrations between Salesforce and external systems-using APIs, middleware, and event-driven messaging to keep data synchronized in real time and ensure high availability. Worked on Salesforce DevOps and release management using Copado, Git, Jenkins, and Azure DevOps, building automated CI/CD pipelines, managing version control strategies, and supporting secure deployments across sandbox and production environments to ensure reliable solution delivery. Experienced in user provisioning and Salesforce security configuration, including profiles, roles, permission sets, OWD, and sharing rules, along with building workflows, validation rules, and flows to support business processes. Designed and delivered end-to-end Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, Financial Services Cloud, and CPQ building scalable architecture, secure integrations, and streamlined business processes to support enterprise-level operations. Implemented Financial Services Cloud and nCino for commercial and mortgage lending workflows, including loan applications, collateral tracking, approval hierarchies, and portfolio monitoring. Experience administering and supporting Salesforce Agentforce, enabling Al-assisted agent workflows and improving service team productivity. Experienced in implementing Quote-to-Cash (QTC) processes using Conga/Apttus CPQ, including product configuration, pricing rules, approvals, quote generation, contract lifecycle management, and document automation using Conga Composer and DocuSign. Experience delivering HIPAA-compliant patient and member engagement solutions using Salesforce Marketing Cloud, integrated with Health Cloud and Service Cloud to support care communications and service notifications. Built and maintained enterprise integrations between Salesforce and external systems using REST APIs, SOAP APIs, MuleSoft, and Java-based services handling authentication, real-time data sync, and secure communication to keep business systems connected and reliable. Worked extensively with Service Cloud case management configuring Email-to-Case, assignment and escalation rules, knowledge articles, reports, and dashboards to improve service operations, agent productivity, and case resolution visibility. Experienced in Salesforce Industries (Vlocity/OmniStudio), designing and delivering scalable solutions using OmniScripts, Integration Procedures, DataRaptors and FlexCards, including development of Flex Cards and Templates integrated with Lightning Web Components (LWC) to build dynamic, data-driven customer experiences. Experience in the process of migration from Classic to Lightning environment and enhancing all the existing Visual force pages and making them compatible with Salesforce Lightning. Expert in building enterprise-grade Salesforce Lightning applications using Lightning Web Components (LWC) and Aura, leveraging SOQL, SOSL, Apex (imperative & async), Lightning Data Service, and event-driven architecture (Pub/Sub & wire services) to deliver high-performance, scalable, and secure user experiences. Effective collaborator in Agile, Scrum environments, working closely with business, development, QA, and production support teams to plan releases and deliver stable Salesforce enhancements. Used Service cloud to manage Cases and Entitlements and worked on APTTUS CPQ/Conga CPQ.