Narcia kaseya

• 2 years diploma in from • Intermediate skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, and Teams • Strong customer service, problem-solving and analytical skills combined with a high attention to detail. • 3+ years of experience delivering support via phone, email, and online platforms in high-volume call center environments • Excellent verbal and written communication with a calm, clear, and empathetic approach to problem-solving. • Skilled in using CRM tools, contact centre platforms, and Microsoft Office Suite • Proven ability to manage multiple inquiries at once while maintaining high accuracy and service quality • Trained in de-escalation techniques with the ability to handle sensitive or frustrated customer interactions professionally. • Works well in team environments with supervisors and peers to meet call centre goals and improve processes • Thrives in dynamic, high-pressure environments; quickly adapts to new tools, systems, and procedures.