Client Services Consultant (CAM)
ADP
Jan 2021 - Jan 2024 (3 years 1 month)
Help desk coordination. Development of monthly metrics to evaluate help desk progress. Customer Service. Management of databases and requirements, both specific and massive for implementation. Quality management in documents, validations, pivot table and reports. Advanced uses of all office tools, integration and implementation of data, fulfillment of assigned goals support in the implementation of new strategies and action plans for continuous improvement of service delivery, ensuring compliance with the processes defined by the company.