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Nilson Andrés arboleda palacios

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Administración de empresas
Bogota D.C., Colombia

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Résumé


Jobs verified_user 0% verified
  • ADP
    Implementation Consultant (IC)
    ADP
    Jan 2024 - Current (2 years 10 months)
    Requirements Analysis: Understand customer needs and project objectives to tailor the right solution. Project Planning: Develop timelines, required resources and define implementation milestones. Configuration and Customization: Configure the software or system according to customer specifications, including customizations if necessary. Training: Train end users and the client's team in the use of the implemented system or process.
  • ADP
    Client Services Consultant (CAM)
    ADP
    Jan 2021 - Jan 2024 (3 years 1 month)
    Help desk coordination. Development of monthly metrics to evaluate help desk progress. Customer Service. Management of databases and requirements, both specific and massive for implementation. Quality management in documents, validations, pivot table and reports. Advanced uses of all office tools, integration and implementation of data, fulfillment of assigned goals support in the implementation of new strategies and action plans for continuous improvement of service delivery, ensuring compliance with the processes defined by the company.
  • ITOS
    Business Analyst (IT)
    ITOS
    Jan 2017 - Jan 2021 (4 years 1 month)
    Excel in English, creation and management of Macros (EXCEL) for process optimization. IT. Customer service, self-management, prevention. Problem solving orientation. Ability to lead and work in a team environment. Effective prioritization of tasks based on importance and business results.
Education verified_user 0% verified
  • U
    Business Administrator
    University UNAD
    Jan 2022
  • Sena
    International Business
    Sena
    Jan 2014
    English American School Way A2 (In progress)