Naomi Joseph

Virtual Assistant/ Project Manager

The VA Group, LLC

Nov 2023 - Current (2 years 6 months)

As a Virtual Assistant/Project Manager, I was responsible for managing email communications by filtering and filing emails, as well as scheduling calendars to ensure clients did not miss any important meetings or correspondence. I effectively managed the client's time and workload, demonstrating the ability to meet deadlines consistently. Additionally, I scheduled posts and assisted with social media management, utilizing various platforms to enhance project visibility. I checked and maintained the quality of presentations for travel plans and itineraries, ensuring all details were accurate and professional. My role also included answering phone calls, responding to emails, arranging meetings, supporting other employees, and drafting emails

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Remote Sales Associate.

DigiReps:

May 2022 - Mar 2024 (1 year 11 months)

Converted hot inbound leads received by Call-hippo into appointments. Find pipeline through sales prospecting, Connected with prospects on a one-to-one basis, through cold calling, or via Linked-in messaging. Gathering key sales data and conducting customer research. Appointment setting through cold calling and scheduling on Google Calendar. Follow up & follow through. Cold email outreach. Getting around gate-keepers Identifying the right decision-maker.

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Customer Management Specialist/Sales(Call

Glutality UBPO.

Dec 2020 - Apr 2022 (1 year 5 months)

I responded promptly to customer complaints and inquiries while up-selling the company's products and services. Managed large amounts of outbound calls, chats, and other communication channels. Verified customer information and health insurance coverage, and scheduled customers for a doctor's consultation. Maintained a positive and friendly tone with customers at all times. Multi-tasked by maintaining several live call conversations while navigating through CRMs, entering client data, and promoting positive customer service. Regularly engaged with patients to update their health charts. Monitored patient medical records by setting up password codes for patient accessibility. Appropriately disposed of calls professionally. Created patient po

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Data Collector

Clinton Health Access Initiative,

Jan 2020 - Mar 2020 (3 months)

Tracked records by scanning the assigned areas to collect demographic information for record and reporting purposes. Used CTO System survey to collect information on the malaria, and cholera in children under age 5. Ensured that products (Drugs) are well organized and stored in a clean and visible area. Followed detailed instructions, by helping to monitor the equipment and goods. Gathered and input survey data into databases.

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Front Desk Officer

Diction Plus Academy,

Sep 2018 - Aug 2019 (1 year)

Kept the front desk tidy and presentable with all necessary materials. Greeted and welcomed guests. Answered customers' questions and addressed complaints. Answered all incoming calls. Received letters, packages, etc., and distributed them. Checked, sorted, and forwarded emails. Kept updated records and files.

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Outreach Specialist

Danish Refugee Council,

Feb 2018 - Jul 2018 (6 months)

Assisting WFP World Food Program, GFD General Food Distribution. Community Engagement and Sensitization on livelihood, nutrition screening, education, sanitation, and collection of data from vulnerable cases. Demonstrated ability to file documents as required. To ensure and maintain transparency in the implementation of assigned activities.

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