N

Nanyan SHEN

About

Detail

Gironde, France

Contact Nanyan regarding: 
work
Full-time jobs

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • Alignerr
    Function Calling Quality Evaluator – Insurance Claims Ai
    Alignerr
    Oct 2025 - Current (1 year 1 month)
    • Reviewed and annotated multilingual AI conversations (FR/EN/ZH), evaluating linguistic accuracy, idiomatic usage, grammatical structure, and contextual intent across diverse content types
    • Assessed tonal nuance, emotional expression, and conversational quality in Chinese and English against structured evaluation criteria to support frontier AI model training
  • Back Market
    Customer Success & Operations Specialist
    Back Market
    Sep 2024 - Feb 2026 (1 year 6 months)
    • Managed complex order and fulfillment issues at international scale (delays, refunds, lost shipments), coordinating between customers, internal teams (operations, fraud) and logistics partners to drive resolution
    • Guided international sellers through platform onboarding, ensuring full adoption and operational autonomy, while identifying recurring issues and contributing to process improvement initiatives
    • Documented cases and created internal resources including SOPs and knowledge base articles
    • Handled customer relationships with a strong focus on efficient resolution and satisfaction
  • J
    TikTok Content Manager – Us & Latam Markets
    Jiaolanjiaren
    Mar 2024 - Aug 2024 (6 months)
    • Transcribed, localized and adapted Chinese and English video content for US and LATAM audiences, ensuring tonal accuracy, cultural authenticity, and linguistic precision across 2 markets
    • Followed strict formatting and timing conventions to keep subtitles clean, readable, and precisely synced with spoken audio across both markets
  • F
    Feed Account Manager – Onboarding Team
    Feed Manager Labelium Group
    Feb 2023 - Jul 2023 (6 months)
    • Onboarded new clients by auditing catalog structures, identifying gaps and building tailored action plans
    • Set up and maintained product feeds across Google Shopping, Meta, Instagram and affiliate platforms via Lengow and Channable
    • Monitored feed quality daily through validation, troubleshooting and continuous optimization
    • Advised clients on catalog improvements including titles, images, attributes, GTIN and SKU prioritization
  • Cdiscount
    Operations & Quality Assurance Coordinator - Apprenticeship
    Cdiscount
    Sep 2020 - Aug 2022 (2 years)
    • Conducted KYC document reviews to verify seller identity and ensure compliance with platform policies
    • Investigated suspicious activity, escalated high-risk cases and supported internal compliance teams
    • Acted as point of contact for seller account suspensions — explained decisions, guided remediation and co-built action plans with sellers (FR/EN/ZH)
    • Delivered multilingual webinars (FR/EN/ZH), adapting tone and register precisely for each audience, and produced bilingual written documentation requiring careful linguistic accuracy
  • Cdiscount
    Finance & Operations Assistant For Sellers
    Cdiscount
    Apr 2019 - Feb 2020 (11 months)
    • Handled multilingual seller escalations (FR/EN/ZH) on payment workflows, invoices, and account setup with written and verbal precision
    • Generated vendor accounting reports and general ledger entries via SAP
    • Supported multilingual sellers (FR/EN/ZH) on payment workflows and delivered webinars on financial processes and platform tools
Education verified_user 0% verified
  • INSEEC Business School
    Master's in International Business Management
    INSEEC Business School
    Jan 2020 - Jan 2022 (2 years 1 month)
    Taught in English, Bordeaux
  • M
    Bachelor's Degree in Applied Foreign Languages (English / Chinese)
    Michel De Montaigne University
    Jan 2016 - Jan 2019 (3 years 1 month)
    Major: International Marketing, Bordeaux