Julian Quinaya Sales representative

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Medical interpreter

Languaje Bridge Solutions, Bogota

Jul 2025 - Current (11 months)

• Interpret real-time conversations between patients and healthcare providers in hospital settings. • Ensure clear and culturally accurate communication. • Maintain patient confidentiality and HIPAA compliance.

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Medical interpreter

Multilingual, Bogota

Jul 2024 - Apr 2025 (10 months)

• Interpret real-time conversations between patients and healthcare providers in hospital settings. • Ensure clear and culturally accurate communication. • Maintain patient confidentiality and HIPAA compliance.

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Logistic coordinator

Quantix, Bogota

Apr 2021 - Dec 2021 (9 months)

• Prepared and verified shipping documents (e.g., bills of landing, invoices, customs forms) while ensuring compliance with transportation regulations. • Monitoring shipment progress using tracking systems (e.g., TMS, ERP), resolve delays or discrepancies, and communicate updates to stakeholders.

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Bilingual health insurance advisor

Aetna, Bogota

Jun 2020 - Jan 2021 (8 months)

• Provided assistance to Spanish- and English-speaking members regarding health insurance policies. • Explained coverage, processed claims, and helped clients make informed decisions. • Managed sensitive information while ensuring compliance with HIPAA standards.

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Customer service representative

Amazon, Bogotá

Jun 2020 - Jan 2021 (8 months)

• Supported U.S. customers via phone and chat with orders, account issues, and returns. • Resolved inquiries efficiently while maintaining customer satisfaction. • Navigated multiple internal systems to provide timely solutions.

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Bilingual technical support and sales agent

Comcast, Bogota

Jun 2015 - Jun 2016 (1 year 1 month)

• Assisted U.S. customers with technical issues and service inquiries, providing exceptional troubleshooting support for internet and TV services. • Promoted and sold additional services to meet customer needs, leveraging strong sales skills to enhance customer satisfaction and drive revenue. • Additionally, utilized e-commerce sales knowledge to guide customers through online purchasing processes, ensuring a seamless experience and addressing any concerns they may have had during their transactions.

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Customer service representative

AT&T, Bogota

Apr 2011 - Feb 2013 (1 year 11 months)

• Delivered front-line support for mobile and home service customers in the U.S. • Handled billing, service upgrades, and technical troubleshooting. • Maintained high quality and performance metrics in a high-volume call center.

Julian Quinaya

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