Nancy Nyanchoka

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Productivity Assistant/ Executive Assistant

PRIALTO AFRICA LIMITED

Oct 2024 - Current (1 year 7 months)

• Providing high-level administrative support to executives, optimizing workflows and increasing efficiency. • Managing complex schedules, travel logistics, and meetings using Calendly, Concur, Egencia, and Time Buddy to ensure seamless coordination. • Overseeing email and inbox management with HubSpot, prioritizing key communications and maintaining timely responses. • Conducting prospect research, compiling industry insights, and preparing reports to support executive decision-making. • Facilitating virtual meetings and team collaboration through Zoom, Microsoft Teams, and Slack for efficient communication. • Handling expense tracking and reimbursements via Expensify and Concur, ensuring accuracy and compliance. • Strea

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Sales Account Manager

SILVER AFRICA TOURS

Jan 2022 - Sep 2024 (2 years 9 months)

• Developed and maintained interactive and informative client relationships with companies, partner agencies, and corporate clients, which increased revenue and repeated business by 9%. • Strategized and implemented numerous sales tactics that increased revenue from current customers by 3% through upselling and cross-selling company products. • Managed ongoing client engagements and internal communications, coordinating with finance, marketing, and operations to ensure project success. • Effectively handled any concerns, queries, or complaints raised by clients, while ensuring they were satisfied. • Thoroughly kept a keen eye on the market conditions, analyzed industry trends and competitors, and informed on the best strategies to boo

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Digital Communication Strategist

LIFESONG KENYA

May 2021 - Jun 2021 (2 months)

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Guest Judge

SOMO AFRICA

Dec 2019 - Dec 2020 (1 year 1 month)

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Account Manager

EXACT EXPERIENTIAL LIMITED

Dec 2019 - May 2020 (6 months)

• Led a team of 15 project officers in executing and delivering successful projects, resulting in a 30% increase in client satisfaction and a 10% growth in revenue. • Developed and maintained strong relationships with key clients, fostering long-term partnerships and generating repeat business. • Initiated five marketing strategies that grew the new business by 20% and retained existing clients. • Managed project budgets, resources, and timelines, ensuring they were within scope. • Conducted regular project status meetings with the internal team, providing clear communication and progress updates to the Directors. • Collaborated with cross-functional teams, including sales, marketing, and technical departments, to achieve project

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Member

VOLUCULTURE

Nov 2019 - Current (6 years 6 months)

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Client Service Executive

FIVE AFRICA LIMITED

Oct 2018 - Mar 2019 (6 months)

• Successfully met and liaised with over 70 clients to identify their advertising needs. • Developed and executed advertising campaigns aligned with client briefs and budgets, resulting in a 20% increase in client retention and repeat business. • Presented campaign ideas and budgets to clients, resulting in a 75% approval rate and successful client buy-in for creative concepts. • Managed campaign budgets, optimized costs, and invoiced clients accurately and promptly, resulting in an increase in on-time payment rate. • Produced thorough client reports, offering suggestions for campaign improvement, and tracked the impact of advertising campaigns through data analysis. • Assisted agency staff in acquiring new clients by actively par

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Member

PEACE AMBASSODORS INTERGRATION ORGANISATION

Jun 2018 - Jul 2018 (2 months)

Member

Amnesty International

Jun 2018 - Current (7 years 11 months)

Account Executive

REELFORGE MEDIA INTELLIGENCE

Sep 2017 - Sep 2018 (1 year 1 month)

• Generated new business for all Reelforge products, increasing sales and clientele by 3%. • Conducted regular client visits and ensured timely reconciliation of reports for clients, agencies, and media houses, maintaining a 95% accuracy rate and strengthening client relationships. • Managed and innovated analysis products, introducing new features and improving data visualization, resulting in a 10% increase in client satisfaction and engagement. • Collected and integrated industry information into client analysis reports, providing insights and recommendations and sharing the reports with management for informed decision-making. • Held regular meetings with the operations and QC departments, collaborating on delivery and impr

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Quality Control Executive

Jan 2013 - Aug 2017 (4 years 8 months)

• Managed the quality control process for 103 clients, ensuring accurate and timely delivery of media airplay and media spend reports. • Effectively managed and led a team of 50 analysts, providing daily guidance, feedback, and training, resulting in a 20% increase in team productivity and improved report accuracy. • Accountable for identifying and rectifying media analyst errors, implementing corrective measures, and sharing timely error-free reports with clients. • Proactively received monitoring orders from clients and agencies on upcoming campaigns, effectively communicating to the analysis team for accurate monitoring and timely reporting. • Conducted market research for the company to venture into new market segments by providing

Media Monitoring Analyst

REELFORGE MEDIA INTELLIGENCE

Dec 2011 - Dec 2012 (1 year 1 month)

• Consistently captured client mentions on all media forms and diligently updated the in-house monitoring system, ensuring comprehensive coverage and accurate data. • Contributed to advancements in the analysis process by providing insights and recommendations that enhanced efficiency, accuracy, and data interpretation methods. • Oversaw training of new analysts, providing guidance, mentoring, and support. • Implemented quality control measures at the analysis level, conducting self-audits and cross checks to identify and rectify errors. • Collaborated with the Quality Control team to establish standardized guidelines and protocols for data collection, analysis, and reporting. Additionally, created structured reporting template

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