Customer Experience Officer
Visionfund Zambia Limited
Sep 2022 - Current (2 years 10 months)
• Managed inbound customer inquiries via phone, email, and chat, achieving a 100% satisfaction rating. • Assisted customers in navigating online platforms, providing product information and support. • Maintained accurate records of sales activities and customer interactions in the CRM system. • Achieved an increase in sales through proactive outreach and follow-ups. • Resolved customer issues promptly, contributing to a reduction in escalated cases. • Collaborated with team members to enhance service delivery and improve processes. • Maintained an AHT to less than 3 minutes as per company policy • Aligned customer experience strategies with marketing initiatives. • Document processes and logging technical issues, as well as custome
