Business Analyst with 3.9 years of experience in requirement gathering, Agile project management, and platform enablement across technology, SaaS, and digital platforms. Skilled in stakeholder management, IPTV/OTT workflow analysis, documentation, and UAT support. Strong expertise in SQL, Python, Tableau, GA4, JIRA, and Confluence with a proven record of supporting cross-functional teams to deliver projects on time and within scope. Fluent in English, with working knowledge of Spanish. Passionate about media technologies, middleware systems, and IPTV service process optimization.