Senior IT Service Support Officer
Advans MFI Myanmar Limited
Apr 2017 - Jun 2024 (7 years 3 months)
• Onboarding and Offboarding the new or old laptop for around 150+ users around upper region of Myanmar via onsite and remote including the unboxing, physical check, OS installation (Windows and MAC), configuration based on SOP, updates and patch management. • Provided and managing the L1, L2 and L3 support for software and hardware, ensuring smooth operations around branches as a POC with my juniors. • Provided comprehensive desktop support and hardware troubleshooting for desktops, laptops, printers, and UPS systems, ensuring minimal downtime and optimal performance. • Repaired, troubleshoot and maintained Windows OS and applications, resolving software and hardware issues promptly to support end-user productivity. • Installed and co