Nafeesh Khan Assistant Manager at BIKEFIXUP

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Assistant Manager

Bikefixup

Mar 2024 - Current (2 years 8 months)

• Scaled a tech-driven four-wheeler service platform, Carzfixup, from scratch, serving over 10,000 customers nationwide. • Spearheaded strategic planning to drive business growth, streamline operations, and expand services across 30+ cities resulting in 200% revenue growth and nationwide brand recognition. • Led end-to-end troubleshooting and resolution of platform issues, reducing system downtime by 20% through proactive monitoring and diagnostics. • Developed and optimised WordPress-based platforms, integrating plugins, APIs, and bug fixes, resulting in a 15% improvement in website performance and user experience. • Coordinated with international freelancers for backend admin panel, implementation of Google Ads, and Figma based UI en

Assistant Manager

Paytm

Dec 2023 - Mar 2024 (4 months)

• Enhanced Paytm's lending platform by integrating API-driven solutions and optimising backend processes, improving system efficiency by 15%. • Prioritised and managed the product backlog to align business needs with functional dependencies, ensuring seamless integration of new features through rigorous testing and debugging, reducing errors by 10% and driving successful delivery of key product milestones. • Led cross-functional teams to streamline onboarding processes, leveraging Salesforce for customer data management and reducing onboarding time by 20%. • Developed SOPs and BRDs for technical workflows, enabling faster issue resolution and reducing turnaround time by 18%. • Delivered technical training to 100+ stakeholders on platfo

Senior Product Operations Executive

Junglee Games

Jul 2020 - Dec 2023 (3 years 6 months)

• Managed risk operations for gaming platforms, using SQL and Tableau for real-time data analysis to detect and mitigate fraud, reducing risk exposure by 30%. • Proactively identified and mitigated fraud patterns through advanced user behaviour analysis and automated detection scripts, enhancing fraud prevention efficiency and reducing fraudulent activities by 25%. • Provided technical support for platform users, resolving 95% of issues on first contact through advanced diagnostics and system knowledge. • Collaborated with engineering teams to implement system updates, ensuring compliance with risk protocols and improving platform stability. • Led a team of 20 analysts, providing technical guidance on market and competitor analysis, dr

Product Support Associate

Unicommerce

Oct 2019 - May 2020 (8 months)

• Onboarded 150+ enterprise clients onto Unicommerce's SaaS platform, configuring APIs and optimising database integrations for a 20% increase in platform usage. • Provided expert-level technical support via remote desktop, resolving complex integration issues with a 95% first-time resolution rate. • Developed custom scripts for marketplace and shipping provider integration, streamlining connections with external platforms and improving data sync efficiency by 15%. • Conducted technical training for clients on platform tools, enhancing user proficiency and reducing support tickets by 10%.

Customer Experience Specialist

Lenskart

Jul 2018 - Sep 2019 (1 year 3 months)

• Provided L1 and L2 technical support via phone, email, and chat for e-commerce platform users, achieving a 98% customer satisfaction rate through effective issue resolution. • Increased sales by 10% through personalised product recommendations, driving customer loyalty and retention. • Consistently surpassed monthly revenue targets by employing effective sales strategies and building strong customer relationships.

Technical Support Specialist

Sony

Dec 2017 - May 2018 (6 months)

• Provided technical support to Sony Bravia TV customers, resolving 90% of troubleshooting and setup issues on the first contact. • Specialised in handling escalated and sensitive service complaints, reducing repeat escalations by 30%.

Nafeesh Khan

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Nafeesh Khan

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