Trust and Safety Specialist
Accenture Technologies
Apr 2023 - Current (3 years 1 month)
• Managed escalations of sensitive and controversial app content, ensuring compliance with Google Play policies, industry regulations, and global legal frameworks. • Reviewed 500+ app submissions monthly, including potentially graphic, controversial, or policy-violating material, applying content policies consistently and fairly. • Enforced policies to detect and remove 3,000+ deceptive apps, reducing abuse trends and improving platform safety by 50%. • Provided clear written feedback to developers, driving corrective actions and improved compliance. • Conducted content policy analysis and identified violation trends, using Power BI, Excel, and spreadsheet software to track incidents, analyze data, and identify process improvements.