Nadia Gibini Santos Bernal

Nadia Gibini Santos Bernal  new_releases

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Customer Service Director
Mexico City, Mexico

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Résumé


Jobs verified_user 0% verified
  • T
    Deputy Service Director
    Trafimar Relocation Services S.A. de C.V.
    Feb 2022 - Jul 2022 (6 months)
    Personalized VIP customer service Complaint reduction 44.3% Implementation of customer satisfaction survey.
  • Universidad Latinoamericana
    University Teacher
    Universidad Latinoamericana
    May 2019 - Jul 2022 (3 years 3 months)
  • Agility
    Customer Service Director
    Agility
    Dec 2014 - Dec 2021 (7 years 1 month)
    Annual increase of 16.2-50% of net revenue in VIP clients. 90% Customer Satisfaction. Implementation of ISO 9001:2015 procedures. Regional KAM (Automotive, Oil & Gas, Retail, etc.). • Lead improvements and implementation of strategies to increase customer satisfaction. • Cost reduction initiatives. • Manage global accounts, verify needs, compliance, sales opportunities, quotes and after-sales monitoring. • Create and plan strategies with different areas to improve customer service. • QBR and KPI review for continuous improvement of services (Times and costs). • Monthly analysis and metrics for quotation module, volumes, revenue and net revenue to increase and improve customer service. • Customer recovery and new development. • Proce
  • Crane Worldwide Logistics
    Operations Manager
    Crane Worldwide Logistics
    Feb 2014 - Nov 2014 (10 months)
    • Supervision of operations area in different parts of Mexico. • Experience with domestic and international oversize & Multimodal Shipments. • Quotation and billing of national and international shipments. • Tender. • Revenue Monthly Report.
  • World courier
    Customer Service & Operations Manager
    World courier
    Jun 2007 - Jun 2013 (6 years 1 month)
    IATA registration. Reduction of expenses of 22.5% for each export shipment and 11.5% for import. KPI, CAPA and QBR reports. Analysis of routes and fleet expenses generating a cost reduction of 17.5%. Supply chain for Pharmaceutical Industry (Cold chain). • Manage and supervise import, export and domestic departments Drivers Coordination. • Dealing with Customs agents, airlines, freight, storage and other carriers. • Establish objectives, policies, procedures, and priorities to meet supply chain goals. • Customer Service in Mexico and abroad. • Cold Chain Monitoring. • Quote and bill shipments. • Conducting the Internal Audit Company, ensure GDP. • Warehouse stock report. • KPI & CAPA reports. • Search and negotiate with potential
  • A
    Traffic & Logistic Assistant
    AIMCOR de México S de R.L. de C.V.
    Sep 2003 - Feb 2005 (1 year 6 months)
    • Review Customs Declaration. • Registry of invoices. • Perform warehouses inventories. • Freight Orders and make the relation of purchases, sales and crossings for the insurance of the merchandise. • Pursuit to hoppers of the United States of North America for Mexico.
Education verified_user 0% verified
  • Universidad del Valle de México
    Finance
    Universidad del Valle de México
    Jan 2014 - Jan 2016 (2 years 1 month)
  • U
    Diplomado certificación en Coaching con aplicación empresarial
    Universidad Iberoamericana, Ciudad de México
    Jan 2011
  • I
    Mercancías Peligrosas avalado por IATA
    ICICA
    Jan 2010
  • Universidad del Valle de México
    International Trade
    Universidad del Valle de México
    Jan 2007 - Jan 2008 (1 year 1 month)
  • Universidad del Valle de México
    International Trade
    Universidad del Valle de México
    Jan 2000 - Jan 2004 (4 years 1 month)