Customer Service & Operations Manager
World courier
Jun 2007 - Jun 2013 (6 years 1 month)
IATA registration. Reduction of expenses of 22.5% for each export shipment and 11.5% for import. KPI, CAPA and QBR reports. Analysis of routes and fleet expenses generating a cost reduction of 17.5%. Supply chain for Pharmaceutical Industry (Cold chain).
• Manage and supervise import, export and domestic departments Drivers Coordination.
• Dealing with Customs agents, airlines, freight, storage and other carriers.
• Establish objectives, policies, procedures, and priorities to meet supply chain goals.
• Customer Service in Mexico and abroad.
• Cold Chain Monitoring.
• Quote and bill shipments.
• Conducting the Internal Audit Company, ensure GDP.
• Warehouse stock report.
• KPI & CAPA reports.
• Search and negotiate with potential