N

Nadia Perry

About

Detail

Illinois, United States

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Rewards Network
    Processing Analyst
    Rewards Network
    Jan 2024 - Current (2 years 10 months)
    • Organized and maintained large datasets for the Mastercard Payment Card Network, ensuring data accuracy and integrity in transaction processing. • Reviewed and resolved transaction discrepancies through detailed data analysis and root cause investigations. • Developed and maintained comprehensive Excel spreadsheets and reports to monitor data trends and process improvements. • Conducted training sessions for team members to enhance data processing accuracy and workflow efficiency. • Streamlined transaction data for over 10K merchants, ensuring compliance and high data quality. • Recovered over $9M in revenue through meticulous data review and close collaboration with payment network partners.
  • Rewards Network
    Client Services Specialist
    Rewards Network
    Jan 2023 - Jan 2024 (1 year 1 month)
    • Managed high-volume email communications, ensuring precise data entry and accurate documentation to improve client satisfaction. • Provided administrative support by organizing client data and maintaining secure records. • Enhanced client records management and reporting by updating contracts and account details with attention to detail. • Analyzed and resolved account issues using structured data entry protocols to support accurate documentation. • Coordinated marketing collateral and administrative orders to maintain brand consistency and support sales efforts.
  • A
    Customer Service Representative
    Advacare Health
    Aug 2021 - Feb 2022 (7 months)
    • Received, entered, and reconciled customer orders, ensuring data accuracy for delivery, pickup, maintenance, and billing. • Scheduled service operations for facilities, home care, and hospice providers with attention to precise record keeping. • Exceeded daily quotas by managing an average of 40 deliveries/pickups, ensuring data was correctly recorded and processed.
  • CDW
    Order Fulfillment Specialist
    CDW
    Jan 2021 - Jan 2024 (3 years 1 month)
    • Executed detailed data entry and project management to support order fulfillment processes. • Processed and tracked high volumes of orders with thorough documentation to maintain data accuracy. • Managed an average of 20 daily tickets from major accounts, ensuring prompt and accurate data updates. • Sustained a 97% 'Green' status on ticket responses by efficiently processing tickets within 30-60 minutes.
  • Lifeworks
    Remote Support Agent
    Lifeworks
    Sep 2020 - Dec 2020 (4 months)
  • Lifeworks
    Customer Service Representative
    Lifeworks
    Mar 2020 - Sep 2020 (7 months)
    • Managed appointment bookings, cancellations, and rescheduling for EAP support, ensuring precise data entry and record management. • Directed urgent cases to the clinical team by maintaining detailed and accurate service records. • Assisted clients with service requests and maintained comprehensive documentation of client interactions. • Executed assigned tasks and projects accurately and within deadlines, supporting efficient project coordination. • Handled complaints and issues in adherence to the Business Improvement Client Management (iSight) system guidelines.
  • Lifeworks
    Remote Support: Team Lead
    Lifeworks
    Jan 2020 - Aug 2021 (1 year 8 months)
    • Provided administrative support and coordinated team workflows, ensuring accurate documentation of troubleshooting tickets. • Managed onboarding procedures with a focus on detailed record keeping and reduced setup times. • Maintained comprehensive logs of troubleshooting processes and team communication for quality control. • Collaborated with HR and supervisors to refine training materials and remote setup protocols.
  • B
    Customer Service Representative
    Blue Ocean Contact Center
    Jan 2018 - Jan 2020 (2 years 1 month)
    • Created and processed business orders globally with meticulous data entry to enhance operational efficiency. • Assisted in editing and troubleshooting orders to improve accuracy and reduce processing time. • Collaborated with account managers to resolve discrepancies and ensure precise order documentation. • Managed an average of 30 calls per day to support client needs and maintain high service efficiency.
  • G
    Data Entry Clerk
    Gracenote Sports
    Jan 2015 - Jan 2024 (9 years 1 month)
    • Performed high-speed, accurate data entry for live game updates, ensuring data completeness and confidentiality. • Maintained a 30-second update frequency with over 97% accuracy by verifying information prior to entry. • Earned Employee of the Month (June 2022-2024) for outstanding precision and efficiency in data processing. • Completed and filed post-game reports within 30-minute deadlines, ensuring timely data availability for stakeholders. • Organized and archived electronic game data to support future analytics and record management.