Nadia Martin

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Exception deposit operation supervisor

South State Bank

Jan 2023 - Current (3 years 8 months)

Overseeing the daily workflow in Exceptions which includes the processing of Non-Post items, NSF, Stop Payments, Return Deposited Items, work review and account closures.Manage rotation and is responsible for ensuring cross training in all functions in the area. Ensures compliance within regulations. Manage day to day activities of Deposit Operations Exceptions ensuring all functions are performed within the required timeline Participates in the interviewing, selection and hiring of staff within the exceptions area Participates in the completions of all performance reviews for supervising staff as well as monthly coaching sessions Oversee Deposit Operations Specialists, train new associates, provide feedback as needed, review and approve ti

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Branch Manager II

United Bank

Mar 2020 - Jan 2023 (2 years 11 months)

Provides regular team meetings for branch personnel to convey information received in seminars, manager's meetings, conference calls and other sources

Sales and Services Representative I

First Citizens Bank

Jun 2018 - Jan 2019 (8 months)

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Service Recovery Call Center Representative

Alorica Macy's & Bloomingdales

Jun 2017 - Jul 2018 (1 year 2 months)

-Handling customer complaints for product and services provided -Placing orders, replacement orders for cancelled orders, damaged merchandise, defective merchandise -Assisting customers with returns in compliance with return policy • Processing credits, rebates and issuing accommodation gift cards and promo code for customers -Assisting customers with warehouse, vendors and in-store availability for merchandise -Direct customers to product warranty information -Working hand in hand with tech support department and credit department to unlock .com account, provide access to payment, provide safety to our consumer through our consumer protection department -Handling shipment problems through diverse carriers and working with them to handle c

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Call Center Representative

United Bank

May 2016 - Dec 2016 (8 months)

• Answering general questions in all areas of banking • Meeting sales goals in consumer banking, credit cards, loans and financial advising referrals • Problem solving in various fields such as: • account balancing • loan inquiries, submissions and process • technical issues in the field of mobile banking, online banking, computer. • setting up customer with new accounts, new credit cards, online banking, mobile banking, Apple Pay, ATM/debit cards, checks orders, statement and research orders • filing various affidavits and disputes forms on behalf of the customers • addressing Lost/Stolen/ Damaged Card problems and flagging cards for foreign access • answering questions regarding communications sent to customers

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Customer Representative

First Niagara Bank

Nov 2009 - Nov 2011 (2 years 1 month)

Commercial banking: Recruit local business (sole proprietorship, DBA, small Corporations up to a $1000000, LLC and non profit organizations) through cold calls and referrals to build a relationship through checking, savings, lines of credit and business loans Opening and closing of business accounts

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Assistant Branch Manager

New Alliance Bank

Feb 2009 - Nov 2009 (10 months)

HR: payroll verification, respect of codes of conduct and dress code. Creation of incentives within the branch with the objective to meet goals Dealing with customer disappointments, enhance customer experience and tailor their need to our products

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Branch Manager

Holyoke CU

Feb 2008 - Feb 2009 (1 year 1 month)

Staff meetings: reaching daily goals, monthly goals, quarterly goals, prep-rallies, debriefing, security and compliance, suggestions and approaches on how to obtain our goals, campaigns and promotions, incentives, enhance customer experience Responsibility of campaign and promotion and report of employees incentives Creation of incentives within the branch with the objective to meet goals Dealing with customer disappointments, enhance customer experience and tailor their need to our products

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Property Manager

RBS Citizens Bank

Feb 2007 - Feb 2008 (1 year 1 month)

Oversee and participate in all maintenance projects including capital improvements. Coordinate and perform repair of property grounds, apartments, and building exteriors. Manage maintenance budgets and other administrative tasks. Direct all property/ground upkeep, preventive care, and maintenance service efforts. Maintain accurate records for all services performed Coordinate all contracted services. Monitor vendor performance and ensure compliance. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payments In-charge of sustaining peak efficiency operation levels for all property components. Reinforce monthly staffing schedules, ensuring 24/7 emergency coverage. Contribute to ongoing staff recruitm

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Safe deposit administrator/ CSR and teller float

Westfield Bank

Jun 2006 - Feb 2007 (9 months)

Handling customer complaints

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Store Manager

Westfield Bank

Oct 2002 - Jun 2006 (3 years 9 months)

Sign up for online banking, ATM and direct deposit Daily Operational work as balancing safe, goals report, inventory audits and ordering, Budgeting store revenue and expenses Filing sales reports, for monthly, quarterly and yearly revenue and expenses

Store Manager

The Body Shop

Jan 1999 - Jan 2001 (2 years 1 month)

Interviewing and hiring of staff

Store Manager

Burberry

Jan 1998 - Jan 2001 (3 years 1 month)

Daily Operational work as balancing safe, goals report, inventory audits and ordering, Budgeting store revenue and expenses Filing sales reports, for monthly, quarterly and yearly revenue and expenses Group products as a combo or package to increase sales and to acquire the best result and satisfaction from the customer

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