Nadeen Ahmed Abou El-Enein

Member Support Team Leader

Chess.com

Jul 2023 - Current (2 years 10 months)

Lead a team of member support specialists, ensuring prompt and effective resolution of member inquiries and technical issues. Provide guidance, coaching, and training to the team to maintain high service standards and accuracy in responses. Monitor team performance, analyze metrics, and identify areas for improvement to enhance the member experience. Collaborate with cross-functional teams to implement process improvements and drive continuous improvement in service delivery.

Member Support Specialist

Chess.com

Mar 2023 - Jun 2024 (1 year 4 months)

Addressing member inquiries, concerns, and technical issues promptly and accurately via various communication channels. Providing exceptional customer service to ensure a positive member experience and resolve issues effectively. Collaborating with team members and escalating complex issues to ensure timely resolution. Maintaining up-to-date knowledge of Chess.com's platform features, policies, and procedures.

Market Research Graduate Program

Kantar

Mar 2023 - Sep 2023 (7 months)

Design surveys, utilize tools like SPSS for data analysis, and derive actionable insights. Prepare concise reports summarizing research findings. Regularly engage with clients, provide project updates, and gather feedback.

B

Product Development Officer

Banque du Caire

Apr 2022 - Dec 2022 (9 months)

Contribute to the creation of new products and the enhancement and development of the current ones. Take part in the making of the assets' strategies in light of market research and the general targeted goals of the bank. Research, analyze and report the performance of the banks' assets products as well as other entities in the market. Coordinate with all concerned departments to solve any problems that may arise and affect the services provided to the clients.

F

Client Relations Executive

Forbes Middle East

Dec 2021 - Current (4 years 5 months)

Serve as the primary point of contact for clients, maintaining strong, sustainable relationships. Collaborate with internal teams to ensure seamless service delivery. Analyze client data to enhance satisfaction and retention. Identify and pursue opportunities to upsell and cross-sell products/services. Represent the company at client meetings and industry events. Draft questions, articles and social media captions for the magazine's advertorials, interviews, and social media coverage.

F

Graduate Program Trainee

Forbes Middle East

Sep 2021 - Dec 2021 (4 months)

Determined and drafted questions for Forbes' advertorials through research and analysis of clients' profiles. Drafted articles on on-going world events. Researched and gathered data to build upon Forbes' database of clients/potential clients. Completed tasks that relate to all operating departments in the magazine.

G

Market Research Intern

Garment IO

Aug 2021 - Nov 2021 (4 months)

Conducted market research on 10 potential countries, resulting in identifying 3 viable expansion opportunities for Garment IO. Researched laws, business regulations, and company establishment guidelines in target countries.

W

Social Media Marketing Intern

World Academy

Jun 2020 - Sep 2020 (4 months)

Managed and developed content creation for the company's digital accounts. Capitalized on paid advertisements using Facebook Ads Manager to boost sales. Monitored social media channels for trending ideas to emphasize the company's competitive advantage.

Nadeen Ahmed Abou El-Enein

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