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Nadav Shatil
About
Detail
Tel Aviv, Israel
Résumé
Jobs
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- LCustomer Success & Project ManagerLimud NaimOct 2022 - Current (3 years 6 months)• Lead and manage a team of customer satisfaction agents and a full stack developer, ensuring smooth daily operations. • Work closely with the CEO and CTO to manage the website's operations. • Oversee project management, coordinating tasks between customer support, development, and executive teams. • Implement email marketing campaigns via Mailchimp to improve customer engagement and communication. • Utilize Zendesk and a custom CRM system to enhance support ticket resolution and improve response times. • Execute manual QA testing and basic automation testing, ensuring reported bugs are documented and resolved efficiently.
- PGeneral ManagerPasta BastaSep 2019 - Jun 2022 (2 years 10 months)• Managed daily restaurant operations, including staff coordination and supplier relations. • Supervised a team of employees, ensuring quality service and operational efficiency.
- TData Entry AssistantTime To KnowJun 2018 - Jan 2019 (8 months)• Performed data entry and labeling for an education-oriented company, ensuring accuracy and efficiency. • Assisted in organizing and maintaining company databases, utilizing CRM tools for documentation and labeling processes to enhance data management and accessibility.
Education
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Python Programming CourseUdemyJan 2022 - May 2022 (5 months)- HHigh School DiplomaSep 2016 - Jul 2018 (1 year 11 months)
Projects (professional or personal)
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- .1000BanksApr 2025