Nada Khalid CEO Virtual Executive assistant

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CEO virtual assistant

Numentis

Mar 2024 - Current (2 years 2 months)

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CEO Virtual Executive Assistant

Uplift Array Inc,

Apr 2023 - Jul 2024 (1 year 4 months)

• Protect, maintain, and manage the CEO's schedule with the utmost importance. • Arrange meetings, conference calls, appointments, and provide reminders. • Maintain a master corporate calendar of all conferences, meetings, workshops, important dates, etc. • Take dictation and record meeting discussions. Provide and distribute meeting minutes as appropriate. • respond quickly and professionally on the CEO's behalf as needed. • Ensure operation of office technology: Zoom, email platforms, Office 365 SharePoint, etc. • Plan events and meetings as needed (board, staff). • Social media moderation (Linkedin, Facebook, Twitter and Tik Tok).

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Customer Success Manager

Sekka,

Sep 2022 - Jan 2023 (5 months)

• Develop, monitor, and report on dashboard metrics to measure the overall customer health • Develop and maintain successful relationships with customers to ensure maximum customer retention and satisfaction • Analyze customer experience data to identify areas for improvement in service delivery, customer satisfaction, and customer loyalty • Oversee customer onboarding, ensure smooth transition of customer to successful use of the product/service • Create, maintain, and update customer success plans tailored to individual clients • Establish and maintain customer profiles to prevent customer churn • Monitor customer support tickets/issues and take appropriate action as needed • Implement new processes and policies to continuously im

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CEO Virtual Executive Assistant

MBCGroupSAS

Aug 2021 - Feb 2022 (7 months)

• Protect, maintain, and manage the CEO's schedule with the utmost importance. • Arrange meetings, conference calls, appointments, and provide reminders. • Maintain a master corporate calendar of all conferences, meetings, workshops, important dates, etc. • Take dictation and record meeting discussions. Provide and distribute meeting minutes as appropriate. • Assume the role of the primary point of contact between the CEO and internal/external clients. • Create a process that manages the CEO's email – sort, delete, handle requests, feedback, queries, and respond quickly and professionally on the CEO's behalf as needed. • Ensure operation of office technology: Zoom, email platforms, Office 365 SharePoint, etc. • Plan events and meeti

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VIP, CEO Virtual Assistant

Jan 2021 - Sep 2021 (9 months)

• Arrange meetings and appointments. • Arrange executive travel, hotel, and dining arrangements and Making Cold Calls and Take dictation and meeting minutes and Provide general administrative support • Develop and carry out an efficient documentation and filing system for both paper and electronic records. • Delegate tasks as appropriate to other members of the team. • Source & Filter Candidates and Posting Jobs on LinkedIn & Up work. • Doing Company's Proposal and On-boarding new Candidates..

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Office Administrator and Secretary

Al-Nas hospital for children,

Nov 2019 - Dec 2020 (1 year 2 months)

• Overseeing general office operation. • Greeting visitors, answering a high-volume of incoming calls and delivering world-class service to customers. • Coordinating appointments and meetings and managing staff calendars and schedules. • Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity. • Coordinating domestic and international travel, including flight, hotel, and car rental reservations. • Purchasing office supplies and equipment and maintaining proper stock levels. • Producing reports, composing correspondence, and drafting new contracts. • Creating presentations and other management-level reports& archiving medical reports & Reports holder. • Communication

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Office Admin & Manager Assistant

ProFect Pharma,

Jan 2019 - Nov 2019 (11 months)

• Overseeing general office operation. • Greeting visitors, answering incoming phone calls and delivering world-class service to our customers. • Coordinating appointments and meetings and managing staff calendars and schedules. • Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity. • Coordinating domestic and international travel, including flight, hotel, and car rental reservations. • Purchasing office supplies and equipment and maintaining proper stock levels. • Producing reports, composing correspondence, and drafting new contracts. • Creating presentations and other management-level reports.

Customer Service Team Leader

Teleperformance

Jun 2018 - Dec 2018 (7 months)

• Assist in the formulation of targets for individuals and teams. • Answer questions from staff and provide guidance and feedback. • Anticipate escalation and take over calls when needed. • Measure performance with key metrics such as call abandonment, calls waiting etc. • Ensure adherence to policies for attendance, established procedures etc. • Prepare monthly/annual results and performance reports.

Senior Customer Service Back Office Agent

Teleperformance

Jan 2016 - May 2018 (2 years 5 months)

• Deliver service and support to end-users. • Gather customer's information and determine the issue by evaluating and analyzing the symptoms. • Excellent handling skills handling customer's complaints and giving the most efficient resolution. • Follow up and make scheduled call backs to customers when necessary.

Customer Service Front / Back Office Agent

Xceed

Dec 2013 - Dec 2015 (2 years 1 month)

• Respond promptly to customer inquiries & Handle and resolve customer complaints. • Obtain and evaluate all relevant information to handle product and service inquiries. • Provide pricing and delivery information & Perform customer verification & set up new customer accounts. • Process orders, forms, applications and requests & Organize workflow to meet customer time frames.

International Tele-Sales Advisor

Vodafone

Jul 2013 - Nov 2013 (5 months)

• Contact potential or existing English-speaking customers to inform them about a product or service using scripts & Answer questions about products of the company. • Ask questions to understand customer requirements and close sales. • Enter and update customer information in the database & take and process orders in an accurate manner.

Nada Khalid

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