Nabil Yahia Operations & Sales Management Specialist

Senior Virtual Assistant

EZ MD Solutions LLC

Feb 2026 - Current (9 months)

● Manage high-volume patient documentation under strict compliance protocols
● Audit and maintain medical records, ensuring accuracy, traceability, and data consistency across
systems
● Track and close cases through internal systems, ensuring timely resolution and continuity of care
● Provide bilingual (English/Spanish) support, bridging communication between patients and providers
● Support the company's hiring process and quality assurance operations, including candidate evaluation
and performance monitoring across the remote team

Technical Support Advisor (FR)

Bose

Sep 2025 - Nov 2025 (3 months)

● Managed technical incidents following standardized procedures
● Recorded and documented cases accurately for tracking and resolution
● Provided multilingual support with a focus on clarity, consistency, and customer experience
● Ensured compliance with processes and quality standards in remote environments

C

Virtual Assistant

Cypress Health

Aug 2025 - Apr 2026 (9 months)

● Processed high-volume administrative workflows (appointments, follow-ups, and documentation) under
compliance protocols
● Maintained and audited records, ensuring accuracy, traceability, and data consistency
● Managed cases and follow-ups through internal systems, ensuring timely closure
● Supported administrative operations in a regulated environment with a focus on precision and control

VRI / OPI Interpreter

Propio Language Services

Apr 2025 - Aug 2025 (5 months)

● Facilitated accurate communication in medical, legal, and educational settings
● Handled sensitive information in compliance with confidentiality and ethical standards
● Maintained precision and attention to detail in high-pressure environments
● Ensured consistency and accuracy in real-time information exchange

V

Client Onboarding & Tech Support

Virgo Consulting

Apr 2025 - Aug 2025 (5 months)

● Managed onboarding processes using CRM tools and structured workflows
● Maintained records and client tracking to ensure operational visibility
● Coordinated cross-functionally to ensure timely task completion and accurate documentation
● Provided administrative support in digital environments, ensuring process consistency

C

Team Leader

Concentrix (Remitly account)

Mar 2024 - Mar 2025 (1 year 1 month)

● Supervised operations ensuring adherence to processes, SLAs, and quality standards
● Reviewed and validated case handling for accuracy and compliance
● Managed escalations with structured documentation and resolution tracking
● Monitored KPIs and prepared operational reports to track team performance
● Coordinated with internal teams to improve workflows and operational efficiency

Customer Service Agent (Turo)

Teleperformance

Nov 2023 - Feb 2024 (4 months)

-Provided customer service support for Turo’s car-sharing platform, assisting users with reservations, vehicle-related issues, payments, and claims.

-Handled incidents involving vehicle returns, damages, disputes, and account inquiries.

-Coordinated between guests, hosts, and internal teams to ensure timely issue resolution.

-Documented cases accurately and followed established procedures in a fast-paced, remote environment.

V

Founder & Operations Manager

Vakua Perú

Jul 2020 - Oct 2022 (2 years 4 months)

● Managed end-to-end operations, including sourcing, supplier coordination, and cost control
● Implemented and monitored operational processes to ensure consistency and service quality
● Maintained records, inventory control, and oversight of operational workflows
● Coordinated teams and operational planning to meet timelines and standards
● Tracked operational indicators and optimized resource allocation

M

Administrative Assistant

Mundo Eventos y Más S.A.C.

Oct 2019 - Jun 2020 (9 months)

● Coordinated event logistics and administration
● Managed suppliers, documentation, and operational planning
● Prepared reports and tracked activities
● Supported process control and service execution

B

Operations Supervisor

Boixos Nois SAC

May 2018 - Dec 2018 (8 months)

● Supervised production processes with a focus on control and standards compliance
● Conducted internal audits and maintained operational documentation
● Prepared technical reports and tracked quality indicators
● Coordinated operational workflows and resolved incidents

Nabil Yahia

About

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Nabil Yahia

About

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Behavioral traits