Nabil ELShazly

Nabil ELShazly  new_releases

About

Detail

Customer service performance manager
Cairo Governorate, Egypt

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Clipboard Health
    Performance manager
    Clipboard Health
    Oct 2021 - Feb 2022 (5 months)
    Employer: Clipboard Health My Role:
    -Monitoring, coaching and leading several business units to provide the best customer service experience ever
    -Responsible for managing and driving the team numbers.
    -Managing and optimizing daily login tasks and providing suitable environment for all CSRs.
    -Setting several action plans for KPIs consistent improvement - Developing the skills of the CSRs to be future leaders Titles in the companies:
    -Customer service representative for almost 2 years
    -Subject Matter expert for 6 months
    -Floor walker for almost 3 months
    -Performance manager for almost 9 months
  • Vodafone , U.K.
    Performance Manager
    Vodafone , U.K.
    Apr 2018 - Oct 2021 (3 years 7 months)
    Medium Enterprise care)