Started working when I was 18 years old, always searching for a new challenge and seeking to achieve the best outcome ever, I am applying for this job wishing to join your reputable company and achieve a professional career that fits my skills.
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Performance manager
Clipboard Health
Oct 2021 - Feb 2022(5 months)
Employer: Clipboard Health My Role:
-Monitoring, coaching and leading several business units to provide the best customer service experience ever
-Responsible for managing and driving the team numbers.
-Managing and optimizing daily login tasks and providing suitable environment for all CSRs.
-Setting several action plans for KPIs consistent improvement - Developing the skills of the CSRs to be future leaders Titles in the companies:
-Customer service representative for almost 2 years
-Subject Matter expert for 6 months
-Floor walker for almost 3 months
-Performance manager for almost 9 months