Myrella Ortiz

V

V/OP Interpreter/Translator

Feb 2016 - Oct 2017 (1 year 9 months)

Video Interpretation for Medical Industry, keeping up to date with Medical Terminologies and Codes. Video and Over the phone translation for companies such Utilities, Banks, Hospitals, DMV, Uber, Lift, Cable, Gas. Following guidelines to keep professional and accurate interpretation on the target language.

C

Executive Director

Confederation of Elo Social – Non-Profit Organization

Apr 2013 - Mar 2020 (7 years)

Created a Certification called "Green Conscience Stamp" approved and recognized by the Environmental Ministry. Led the development and implementation of programs supporting multicultural communities in accessing social services. Developed and implemented cultural competence training program for new partners. Led organizational rebranding initiative to improve public perception and increase community engagement.

E

After Sales Coordinator

Enotel Resort & Spa Porto de Galinhas.

Jan 2013 - Apr 2013 (4 months)

Identify and pursue prospective group meeting and conference business from free market information, as well as information from purchased lead sources, analyzing historical and other statistical information (market segment, account mix goals). Develop and execute a strategic plan for the overall market that is consistent with department goals (e.g., competition, economic trends, seasonality, supply, buying cycles, demand, etc.). Obtain and handle inquiries through sales efforts with various accounts within assigned territory. Evaluate and manage future inquiries to identify optimal business opportunities. Cultivate and grow existing accounts and obtain new accounts.

J

Intelligence Operation & Sales Coordinator

JBS Friboi – Flora Distributor of Cosmetics and Cleaning Products

Jan 2012 - Jan 2013 (1 year 1 month)

Managed and transformed complex datasets into pragmatic data models, driving an increase in forecast accuracy. Developed and launched key decision-making dashboards that led to a 45% increase in business productivity, implemented innovative data collection procedures that increased the quality of raw data. Created automated reporting systems, identified inefficiencies within business procedures, leading to a cost-saving of $120K per year.

R

Marketing Analyst

Rio Quente Vacation Club

Jul 2009 - May 2011 (1 year 11 months)

Maintain written and verbal communication with new and existing customers to maximize account potential. Develop marketing communication and “in house" to maximize occupancy and other resort revenue streams. Build and maintain relationships with customers and 3rd parties to be a strategic resource and market expert. Gain an understanding of customer's business, business issues, and concerns, and offer customized solutions. Identify opportunities to maximize revenue by promoting the entire resort. Implement service strategy and brand initiatives in all aspects of each customer experience. Maintain an understanding of competitor's strengths and weaknesses to differentiate the resort from the competition. Collaborated on the development of key

G

Senior Merchandising Assistant

GPATSA Adverstising and Publicity (Whirlpool and Nokia)

Jul 2007 - Jul 2009 (2 years 1 month)

Reduced administrative costs by creating coordinated procedures for order management and product pricing modifications. Participated in merchandise planning, which led to a 10% increase in sales. Efficiently handled sample management, improving process streamlining. Aided in effective inventory management, reducing overstock costs by 40%. Assisted management in appraisal of associate performance by providing feedback on the effectiveness of customer service. Finalized purchase orders for seasonal merchandise and managed relationship with outside vendors and fellow admin teams locally and abroad. Provided administrative support including maintenance of automated purchase order system, statistical reports, and special projects.

W

Accounts Coordinator

Walmart Brazil

Nov 2005 - Jul 2007 (1 year 9 months)

Oversees all operations to include successful implementation of strategic and business plans, company policies and procedures, quality assurance, and financial initiatives. Oversees the development of the annual operating and capital budgets for each account/department/location and ensures expenses comply with budget constraints and revenue meets or exceeds budgeted goals. Works directly with Directors, and other support staff to identify and resolve any issues relevant to the efficient and successful operations of each account/department/location. Approves bid/contract development and submission, as necessary. Other duties as assigned.

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