Myra Gomez Customer service representative at ERC Global Services Inc.

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Cold caller/Appointment setter

Jul 2025 - Jul 2026 (1 year 1 month)

Executed outbound calls to prospective clients using targeted lead lists to identify potential real estate opportunities. Qualified leads by assessing client needs, interest levels, and readiness for engagement. My client researches the leads on zillow. I do the cash offer and he gives me the offer recommendations like the First offer, the Target offer and the Maximum offer that I will provide the customer. Performed market analysis by evaluating property information, researching leads, and understanding seller needs.

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Cold caller/Appointment setter

Jul 2025 - Jul 2026 (1 year 1 month)

Executed outbound calls to prospective clients using targeted lead lists to identify potential real estate opportunities. Qualified leads by assessing client needs, interest levels, and readiness for engagement. My client researches the leads on zillow. I do the cash offer and he gives me the offer recommendations like the First offer, the Target offer and the Maximum offer that I will provide the customer.

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Cold caller for Real Estate

Jul 2025 - Jul 2026 (1 year 1 month)

Executed outbound calls to prospective clients using targeted lead lists to identify potential real estate opportunities. Qualified leads by assessing client needs, interest levels, and readiness for engagement. My client researches the leads on zillow. I do the cash offer and he gives me the offer recommendations like the First offer, the Target offer and the Maximum offer that I will provide the customer.

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Contractors group

Contractors Group

Feb 2025 - Jul 2025 (6 months)

I have worked as a Cold caller/Appointment setter for 6months for this campaign and was able to book 3appts a week. I utilized GoHighLevel to manage leads, update pipelines, schedule appointments, send SMS and email follow-ups, create workflows, and keep CRM records organized. Actively developing financial modeling skills through hands-on experience.

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Cold caller/Appointment setter

Tertia M

May 2024 - Jul 2024 (3 months)

Conducted outbound calls to qualify prospects,schedule appointments, confirm emails, verify appointment details ensuring seamless communication and coordination.

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Soar BPO

SOAR bpo

Jun 2023 - Aug 2023 (3 months)

I have worked as a Political Surveys Agent for this campaign, successfully conducting an average of 95 surveys a day, which contributed to the overall data collection and analysis efforts. In this role, I developed a strong sense of dependability in meeting the company's needs, ensuring that all tasks were completed efficiently and effectively. Additionally, my experience in appointment management, although not directly related to survey administration, enhanced my organizational skills and ability to prioritize tasks, further supporting the campaign's objectives.

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Customer Service Representative

Arvato Majorel

Mar 2021 - Nov 2021 (9 months)

As a Customer Service Representative, I began my journey on March 13, 2021, during the onset of the lockdown, where I was initially profiled for a travel account. Due to the circumstances, I did not receive comprehensive training until October 2021, at which point I was reprofiled for the Microsoft Store. Unfortunately, I was unable to pass the training, leading to my decision to resign. Throughout my tenure, I utilized skills such as sales techniques to effectively address customer inquiries, engaged in outbound calls to follow up on customer satisfaction, and managed appointment scheduling to ensure timely service. Additionally, I leveraged my experience in real estate investment outreach to build rapport with customers, analyze their iss

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Customer Care Consultant

Sutherland Global Services inc

Aug 2019 - Mar 2020 (8 months)

As a Customer Care Consultant, I was responsible for verifying customer accounts and processing cancellations and refunds for those dissatisfied with our services. I guided customers through the process of purchasing audiobooks and setting up their accounts on both personal computers and mobile devices. Additionally, I utilized my skills in listening carefully to customer inquiries, understanding their issues, and maintaining a calm demeanor to offer clear resolutions. This approach ensured that customers felt heard and satisfied, which is essential in fostering positive relationships. Although my role did not directly involve outbound sales, candidate relationship management (CRM), or appointment management, I developed a strong reliabilit

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Non- voice agent

Eastwest BPO

Oct 2018 - Jun 2019 (9 months)

We are clicking on the rebuttals when we answer them, especially if it’s a student loan package, and we verify their accounts to determine if they qualify. If they do, we escalate their calls for them to talk with live agents. Additionally, I utilized skills related to sales and appointment management by clicking the rebuttals and providing answers to their questions through canned messages, ensuring efficient communication and support throughout the process.

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Data Entry Clerk

SOURCECORP PHILS INC

Jan 2006 - Aug 2008 (2 years 8 months)

As a Data Entry Clerk, I filled in the blank fields for necessary information, such as clients' names, addresses, and birthdays, ensuring that documents were encoded precisely and accurately. Additionally, I answered customer questions, maintained a calm demeanor, and understood their issues, offering clear solutions to ensure that customers felt heard and satisfied. This focus on customer service complemented my data entry responsibilities, enhancing the overall client experience. While my role did not directly involve outbound sales, candidate relationship management (CRM), or appointment management, the skills I developed in these areas contributed to my overall efficiency in the company, allowing me to streamline processes and improve s

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Message Advisor

RECALL TELECOM SYSTEMS INC

Jan 1997 - Jan 2000 (3 years 1 month)

As a Message Advisor, I handled calls and encoded messages for the client’s benefit during the era of pagers and beepers, while also acting as a Customer Service Representative in their absence. I was particularly attentive in providing solutions to customers, ensuring their needs were met effectively. Additionally, my experience in outbound sales, although not directly related, enhanced my ability to communicate effectively with clients and understand their requirements. Furthermore, my skills in candidate relationship management (CRM) contributed to building rapport with customers, fostering a positive service experience. Lastly, while appointment management was not a core responsibility, the organizational skills I developed in this area

Myra Gomez

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Myra Gomez