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Myk Briones

About

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CUSTOMER SUPPORT
Philippines
Contact Myk regarding: 
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Full-time jobs

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Résumé

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  • K
    Customer Service Representative
    KINETIC INNOVATED STAFFING
    Oct 2023 - Current (2 years 8 months)
    HYBRID (DISPATCH, WARRANTY, TECHNICAL SUPPORT, SALES, BACK OFFICE, RECEPTION, RETENTIONIST, DATA ENTRY AND APPOINTMENT SETTING) I am responsible for providing comprehensive customer support via phone, email, and SMS to address their inquiries regarding the alarm system. I diagnose and troubleshoot alarm system issues, ensuring timely resolution for our valued customers. Additionally, I meticulously update customer information through our CRM system and monitoring tools. I also take charge of managing the availability of technician equipment in our van stocks. Furthermore, I handle the scheduling of technician appointments, generate service tickets, and oversee order processing. Sending out proposals, terms, and agreements, in addition to fl
  • WindshieldHUB.com
    PROJECT BASED
    WindshieldHUB.com
    May 2023 - Jan 2024 (9 months)
    As part of my role, I help customers by efficiently managing the scheduling of windshield replacements and recalibrations. I also handle order processing over the phone, promptly respond to inquiries via email and SMS, and coordinate technician appointments.
  • T
    Customer Support
    TRADE DEPOT LTD, NEW ZEALAND
    Mar 2022 - Apr 2023 (1 year 2 months)
    HYBRID (DISPATCH, WARRANTY SALES DATA ENTRY AND FOLLOW-UP) I am responsible for taking and making inbound and outbound calls, managing incoming tickets and chats, and providing exceptional customer support. This includes processing online customer orders, providing product and order information, troubleshooting basic technical queries, and managing complaints, issues, escalations, delivery and returns, warranty, and orders.
  • T
    PROJECT BASED
    TELEMARKETING EXECUTIVE
    Oct 2021 - Mar 2022 (6 months)
    I make outbound calls to potential clients and focus on building rapport and trust. My main responsibilities include gathering essential information from the clients and scheduling appointments for our real estate experts. In addition, I ensure that accurate records of all interactions and leads are maintained.
  • D
    TECHNICAL SUPPORT REPRESENTATIVE
    Dexcom Inc.
    Mar 2019 - Mar 2022 (3 years 1 month)
    Performed customer support activities communicated with patients answered and assisted with their concerns. Providing Resolution to Customer Technical Concerns. Assisting Patients with their Medical needs regarding diabetes.
  • S
    CUSTOMER SALES REPRESENTATIVE
    Service Source Inc.
    Jan 2018 - Mar 2019 (1 year 3 months)
    Greeted customers and discussed the type, quality, and quantity of merchandise sought for rental. Computed charges for merchandise or services and received payment. Answered telephones to provide information and received orders. Provided information about rental items, such as availability, operation, or description.
  • T
    CUSTOMER EXPERIENCE AND SALES CONSULTANT
    Telco Services International
    May 2016 - Jan 2018 (1 year 9 months)
    Make outbound customer calls to promote and sell a product or service. Create, maintain and update a database of customers with complete information and emails. Record call history and customers' responses in detail. Make outbound calls emails and SMS to inform the customer about their security and privacy. Assisting customers, solving customers complaints, placing orders, scheduling appointments, And Follow up on emails and outbound calls. To target existing as well as new clients to promote their upgrade plans, products, and services that will match the client's needs.
  • K
    ASSISTANT SUPERVISOR
    KABAYAN REPUBLIC FORWARDERS
    Mar 2015 - Jan 2016 (11 months)
    Supervising pickup and delivery of boxes. Assisting customer inquiries and providing information about shipments.
  • I
    CUSTOMER SERVICE PROFESSIONAL III (CSR LEVEL 3) AT&T U-VERSE
    IBEX Global Inc.
    Jul 2014 - Feb 2015 (8 months)
    Responsible for assisting customers in billing inquiries, and providing troubleshooting for internet TV and home phone Services. Served as the primary point of contact for both new and existing customers. Dedicated to resolving customer inquiries accurately and efficiently while ensuring customer satisfaction with the products and services. Responsible for advising customers with a core knowledge base.
  • T
    CUSTOMER SERVICE REPRESENTATIVE
    Teleperformance, Inc.
    Aug 2012 - Jul 2014 (2 years)
    Confer with customers by telephone to provide information about products and services. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Recommend price plans and devices of a telecommunications company based on customers' needs. Refer unresolved customer grievances to designated departments for further investigation.