M

Mwelwa

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Gauteng, South Africa

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work
Job

Résumé

Jobs verified_user 0% verified
  • Mukuru
    Outbound Sales & Customer Resolutions Consultant
    Mukuru
    Sep 2021 - Current (5 years 2 months)
    Executed 80+ strategic outbound calls daily using Five9 predictive dialer system. Managed complete sales cycle in Zendesk CRM, implementing automated lead scoring protocols. Developed and analyzed sales performance dashboards, utilizing data- driven insights to refine outreach strategies. Consistently
  • S
    Customer Assistant
    Specsavers, Midrand
    Mar 2019 - Apr 2021 (2 years 2 months)
    Implemented customer data collection system to grow marketing lists through strategic opt-in requests. Conducted product knowledge training sessions for new staff, improving team sales performance. Managed digital appointment scheduling system, reducing customer wait times through optimized booking protocols.
  • V
    Receptionist & Optical Dispenser
    Vision Institute,
    Mar 2013 - Aug 2016 (3 years 6 months)
    Operated Practice Management EMR software to maintain accurate patient records for 1,000+ clients. Utilized manual lensometer and auto- refractor equipment to perform precise optical measurements. Implemented digital filing system that improved document retrieval efficiency and compliance. Managed multi-line phone system and electronic scheduling platform, coordinating daily appointments.
  • G
    Cashier & Forex Support
    Golden Coin Bureau de Change,
    Jan 2009 - Jan 2012 (3 years 1 month)
    Processed foreign exchange transactions using Reuters Trading Platform, maintaining accuracy in settlements. Implemented enhanced security protocols with counterfeit detection technology. Maintained strict AML compliance documentation, ensuring zero regulatory violations. Developed client profiling system that identified high-value customers, increasing repeat business.
  • M
    Sales Executive
    Madison Life Insurance,
    Jan 2007 - Jan 2009 (2 years 1 month)
    Generated qualified leads through strategic cold calling and referral networking. Utilized insurance illustration software to create customized policy proposals. Maintained detailed client database in Salesforce CRM for effective follow-up. Conducted needs analysis assessments that identified cross-selling opportunities.
Education verified_user 0% verified
  • Z
    Zendesk CRM Certified Administrator
  • R
    Residency
  • M
    Microsoft Office Specialist Certification (Excel, Word, PowerPoint)
  • C
    Communication in remote work Certification
  • K
    High School Education
    Kabulonga Girls High School
  • T
    Diploma in Business Administration
    THE UNIVERSITY OF ZAMBIA
  • S
    Advanced Sales Techniques & Closing Strategies
    Sales Institute of South Africa
  • I
    AML Compliance Certification
    Intelligence Centre