Miguel Angel Villa Vargas

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Especialista en operaciones

Teleperformance

Jun 2024 - Current (1 year 3 months)

-Brindar soporte en ventas y elaboración de reportes con power BI, visualización de KPIS y brindar asesoría sobre cómo mejorar la operación en horas pico, con una mejora de hasta un 15% con base en los dos trimestres anteriores del año. -Brindar soporte inbound a los clientes que presentan preguntas, quejas y peticiones; resolviéndolas y reteniendo a estos presentando una tasa de retención del 85% y una satisfacción del cliente de 4 en una escala de 0 a 5

Consultor funcional de RR. HH. de SAP

MQA Suramérica

Sep 2023 - May 2024 (9 months)

-Generar soporte relacionado con recursos humanos y nómina a los clientes, asesorar al área de operaciones con base en métricas y brindar soporte con implementaciones. -Mejorar procesos como; nómina, onboarding, contrataciones utilizando SAP Brindar asesoría en decisiones como: nuevas implementaciones, compensaciones y bienestar en la organización

Costumer engagement specialist

Conduent

Sep 2022 - Jul 2023 (11 months)

duties -Attract talent to cover the different positions required by the organization, carrying out the selection process from start to finish. -Ensure the due process for hiring personnel, guaranteeing the correct completion of the required documentation. -Provide the induction and training program for new employees. Achievements: -Generated 10 hires per day, actively sourcing the candidates with the lowest turnover rate, generating greater retention in new integrations.

Human resources generalist

OpenSistemas

Feb 2022 - Sep 2022 (8 months)

Duties -Design and develop the training plan for new collaborators. Monitoring the performance and quality of life of people in the organization. - Provide programs that support the professional training of personnel and activities that enrich the integrity of collaborators. -Attract the best IT talent for the vacancies that the organization requires until hiring. Achievements: -I designed and standardized the profiles of the income personel, the evolution of these and developed the training plans so that they comply with this.

Talent acquisition executive

Lean Solutions Group

Oct 2021 - Feb 2022 (5 months)

Duties: -Guarantee the coverage of the required positions by attracting and selecting the best health talent. -Support the collection and verification of the documents required to carry out the contracting process. Achievements: -Expanded the database of possible collaborators, thanks to the consolidation of strategic alliances with educational institutions.

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Human resources generalist

Avicola Pollomar

Jan 2020 - Jan 2021 (1 year 1 month)

Duties: -Attract talent to cover the different positions required by the organization, carrying out the selection process from start to finish. -Ensure the due process for hiring personnel, guaranteeing the correct completion of the required documentation. -Provide the induction and training program to new collaborators, ensuring compliance with health and safety protocols at work - Train employees in sanitary standards Achievements: -Developed and implemented health and safety plans at work. -Designed and standardized the training plan for new collaborators

Miguel Angel Villa Vargas

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