Miguel Angel Valencia Tarazona

Miguel Angel Valencia Tarazona

About

Detail

IT Project Manager
Departamento de Santander, Colombia

Contact Miguel regarding: 
Flexible work
Starting at USD15/hour
connect_without_contact
Finding mentors
Finding co-founders
groups
Networking

Timeline


work
Job
school
Education
folder
Project
flag
Award

Résumé


Jobs verified_user 0% verified
  • Medtronic
    IT Project Management
    Medtronic
    Feb 2024 - Current (2 years 3 months)
  • Yamu Media
    Talent Acquisition Specialist public Remote experience
    Yamu Media
    Nov 2022 - Mar 2023 (5 months)
    • Successfully guided company expansion efforts, resulting in a 40% growth in international market presence. • Oversee a global team of professionals, fostering collaboration and achieving a 20% increase in cross-functional efficiency. • Implemented HR policies and procedures resulting in a reduction in employee turnover and improved overall employee satisfaction important in a SaaS company. • Achieved a 25% increase in company productivity through successful restructuring initiatives and streamlined processes.
  • Convoy Inc
    Operations Manager public Remote experience
    Convoy Inc
    May 2021 - Oct 2023 (2 years 6 months)
    Convoy serves in the B2B, SaaS space in the Transportation and Logistics Tech market segments. • Develop and maintain strong relationships with client being the POC on a day-to-day basis, providing updates in regards to performance in WBRs and QBRs. • Conduct data analysis to identify areas for improvement and develop strategies to increase KPI completion and reduce errors. • Optimized processes and procedures, improving AHT from 880 secs to 350 secs. • Conduct regular performance reviews and provide coaching and development opportunities to Team Leaders and Quality Analysts to improve their skills and maximize their potential.
  • Lean Solutions Group
    Operations Manager
    Lean Solutions Group
    May 2021 - Feb 2024 (2 years 10 months)
    • Foster a culture of care and growth within the organization. • Create the Quality team for the account understanding what quality means for the client. • Develop and maintain strong relationships with client being the POC on a day-to-day basis, providing the client with updates in regards to performance in WBRs and QBRs. • Conduct data analysis to identify areas for improvement and develop strategies to increase KPI completion and reduce errors. • Conduct regular performance reviews and provide coaching and development opportunities to Team Leaders and Quality Analysts to improve their skills and maximize their potential.
  • Amazon
    NAVCS Associate
    Amazon
    Oct 2020 - Feb 2021 (5 months)
  • 247.ai
    Quality Assurance Lead
    247.ai
    May 2019 - Aug 2019 (4 months)
    • Managed a team of over 100 agents and 5 Quality Analysts, ensuring high levels of customer satisfaction and adherence to performance metrics. • Responsible for managing the quality team members performance. • Conducted regular meetings with the client to gather feedback and identify areas for improvement. • Conducted data analysis to identify areas for improvement and develop strategies to increase customer satisfaction.
  • 247.ai
    Quality Analyst
    247.ai
    Aug 2017 - May 2019 (1 year 10 months)
    • Evaluate agents’ performance through chat/call monitoring and scoring to ensure that chats/calls meet quality standards. • Provide feedback and coaching to agents to enhance their performance, including areas of improvement and recognition of their successes. • Develop and implement quality control procedures, guidelines, and policies to improve overall quality of calls.• Evaluate agents’ performance through chat/call monitoring and scoring to ensure that chats/calls meet quality standards. • Provide feedback and coaching to agents to enhance their performance, including areas of improvement and recognition of their successes. • Develop and implement quality control procedures, guidelines, and policies to improve overall quality of calls.
  • F
    Bilingual Recruiter
    Free Trade Zone Santander
    Jul 2016 - Aug 2016 (2 months)
  • M
    HR Lead & Recruitment
    Mantenimientos Toldos & Parasoles
    Jun 2013 - Dec 2015 (2 years 7 months)
Education verified_user 0% verified
  • Universidad Internacional de La Rioja
    Specialization in Human Resources Management
    Universidad Internacional de La Rioja
    Nov 2021 - Jun 2022 (8 months)
  • Universidad Internacional de La Rioja
    Master of Business Administration
    Universidad Internacional de La Rioja
    Oct 2021 - Oct 2022 (1 year 1 month)
  • Universidad Autónoma de Bucaramanga
    Business Administration Degree
    Universidad Autónoma de Bucaramanga
    Jul 2010 - Jul 2015 (5 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • I
    Internal Promotions Process
    Sep 2021 - Feb 2022 (6 months)
Awards verified_user 0% verified
  • Lean Solutions Group
    Manager of the year
    Lean Solutions Group
    Jan 2022 - Dec 2022 (1 year)
  • Universidad Autónoma de Bucaramanga
    Honours degree - Cum Laude distinction in Business Administration
    Universidad Autónoma de Bucaramanga
    Jul 2010 - Jul 2015 (5 years 1 month)