Mushota Makungu

Mushota Makungu

About

Detail

Customer Support Representative
Gauteng, South Africa

Contact Mushota regarding: 

id_card
Internships
Starting at USD320/month
connect_without_contact
Finding mentors

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • SupportYourApp
    Customer Support Representative
    SupportYourApp
    Jan 2024 - Current (1 year 4 months)
    In this role, I provide high-quality customer support for international clients, focusing on delivering timely, empathetic, and effective assistance through various channels such as email, chat, and phone. My responsibilities include troubleshooting technical issues, guiding customers through product features, resolving account or billing concerns, and ensuring a smooth customer experience. I consistently apply active listening and problem-solving skills to maintain customer satisfaction and uphold the brand’s reputation. Working in a fast-paced, multilingual environment has enhanced my communication abilities and adaptability, allowing me to support users with diverse needs and expectations.
  • M
    Co-manager/Marketer/Receptionist
    Maemo Beauty & Hair Salon
    Feb 2023 - Current (2 years 3 months)
    At Maemo Hair and Beauty Salon, I wore multiple hats to support daily operations and enhance the client experience. As a receptionist, I managed appointment bookings, welcomed clients, and maintained a smooth front-desk flow. In my marketing role, I created engaging content for social media platforms, promoted seasonal campaigns, and helped grow our client base through targeted outreach. As a co-manager, I supported staff coordination, ensured high service standards, and assisted in overseeing inventory and salon administration. This role strengthened my multitasking abilities, customer service skills, and understanding of business operations in a client-focused environment.
  • H
    CLIENT CONSULTANT
    HEEDMORINE INSTITUTE
    Nov 2016 - Feb 2020 (3 years 4 months)
    - Retained corporate client i.e. UNISA (University of South Africa) for over nine years. - - Serving clients at the front office - Liaison with existing and potential clients - Product branding via tele sales and pitching
Education verified_user 0% verified
  • University of South Africa - UNISA
    DIPLOMA IN MARKETING MANAGEMENT
    University of South Africa - UNISA
    Jan 2020 - Current (5 years 4 months)
    - HIGHER CERTIFICATE IN ECONOMIC AND MANAGEMENT SCIENCES - (2019)