Mushahid Saleem Senior Product Operations Manager at TCP Software

Senior Product Operations Manager

TCP Software

May 2025 - Current (1 year 2 months)

• Lead Product Operations to drive a product-led culture and cross-functional alignment across Product, CX, and Engineering. • Optimized OKR, GTM, and NPS frameworks, improving execution speed, visibility, and decision quality across teams. • Conducted market research and win–loss analyses, boosting deal closures by 12% and reducing losses by 10%. • Partnered with leadership to define and track ARR, adoption, and retention metrics, driving 30% growth in feature utilization. • Led multi-product launches (TimeClock+, Humanity, Aladtec), ensuring 100% release readiness through risk assessments, retrospectives, and sprint reviews. • Built PX dashboards and post-launch reporting to enhance visibility into product performance and customer adoptio

Launch Project Manager - Product Team

TCP Software

Feb 2024 - May 2025 (1 year 4 months)

At TCP Software, I am managing and leading Product Launch, Planning and Execution activities. Activities are planned on Quarterly and Bi Quarterly basis which include: • Coordinating with cross-functional team members to successfully launch new products. • Reconciled conflicting priorities among team members and stakeholders, resulting in successful product launch activities. • Product Launch Documentation, Risk Analysis and Reporting. • Sprint planning and prioritization discussion. • Engaging in beta testing, sprint demos and clients feedback. • Creating and maintaining product documentation, including user manuals, help guides, and FAQs. • Managing product launch timelines, resulting in successful product launches as per plan. • Coordina

Associate Project Manager - PMO

Motive

Jan 2024 - Feb 2024 (2 months)

• Managed a team of 4 Project Managers, fostering collaboration and efficiency. • Drove strategic initiatives to ensure alignment with organizational OKRs. • Defined and tracked KPIs and success metrics, leading comprehensive reporting and data analysis.

Project Manager II - Post Sale Operations

Motive

Jan 2023 - Dec 2023 (1 year)

At Motive, I worked as a Project Manager in the Post Sales Operations Team. I ensured project initiatives and product enhancements were timely delivered. Additionally, I was impacting organization by following tasks and deliverables: • Providing support for the strategic initiatives • Defining, tracking and achieving KPI's and Success Metrics • Analysis for metrics tracking and finding key opportunities • Collaborating with project stakeholders to deliver project objectives • Leading Initiative kickoff and weekly cadence • Aligning project plans and roadmaps on Asana boards & Jira tickets • Communicating project status and updates to internal and external stakeholders • Monitoring progress, ensuring SOPs are developed and revised • Collabor

Managing Consultant/Project Manager - PMO

Abacus Cambridge Partners

May 2022 - Jan 2023 (9 months)

As a Project Manager the major responsibility was to initiate, plan, design, execute, monitor, control and close projects successfully. Other key responsibilities are as following: • Handling stakeholder management, external partners & internal teams • Responsible for overseeing areas of IT operations & integration • Participate in discussions with clients and team members about technical best practices and help teams identify optimal technical solutions • Planning, budgeting, supervising and documenting all features of the projects • Forming project plan and teams • Risk Management • Building and leading Project Team • Setting and defining goals for the team to ensure efficiency • Delivering quality and satisfaction by hiring the right per

Assistant Project Manager

Rich Technologies

Nov 2021 - May 2022 (7 months)

Formulating an effective project plan to ensure a seamless and successful implementation of projects & products. Arranging and steering client meetings to discuss the progress and creating strategies to eliminate delays and ensure efficient resource allocation. Some other key tasks were as following: • Establishing ,managing and maintaining the relationship with the client and all stakeholders including software developers, quality assurance and frontend teams • Sprints, goals and tasks planning • Create and maintain comprehensive project documentation including change request, bugs reporting and new features • Track project performance, specifically to analyze the successful completion of short and long-term goals • Meet budgetary objectiv

Lead Manager | Foodpanda Project

ibex Pakistan

Aug 2021 - Nov 2021 (4 months)

Leading the team of foodpanda (E-commerce platform) in reference to providing solutions and addressing user concerns timely. Other responsibilities are as following which I was performing: • Ensuring product is working to achieve SLA of 97.5%+ • Collaborating with development team in case of extensive issues • Developing and Implementing SOPs for product enhancement • Providing L1 support in case of issues escalation • Ensuring IT related issues are timely solved • POC for issues escalation during 'downtime of the system' • Team Management and Coaching • Training Resources in collaboration with QA team • Maintaining SLA , AHT, C-SAT and NPS • Case Reporting, Handling and Escalations • Stakeholders Management - Internal and External • Evalua

Internal Trainer/Assistant Manager - Operations

Orange Line Metro Rail Transit System OLMRTS

Apr 2020 - Aug 2021 (1 year 5 months)

• Operations support and monitoring to ensure achieving runtime SLA of 95%+ for all systems and sub-systems • Ensuring runtime of the softwares and system always • Managing project plans and timelines • Daily progress reporting and identifying areas for improvement • Stakeholder management • Internal Training of Team and Workforce Management • Inter departmental coordination and reporting • Identifying system issues and bugs followed by collaborating with development team for the resolution • Makes suggestions and recommendations to manager in an effort to continually improve customer service operations • Tracking issues and uncertainty in the system. Provides assistance and support to technical team during troubleshooting and repair • Solv

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Assistant Project Manager - Operations and Sales

JCE Japan Solar Company

Mar 2019 - Apr 2020 (1 year 2 months)

• Project execution, planning and operations • Coordinating strategy & planning between sales & operations department • Preparing project reports and analysis • Proposal and design formation as per requirement • Contract and site completion documents review • Site evaluation (remote and in-person) for project suitability • Estimation of cost to meet projects requirements • Sales and technical support to the team • Developing and updating sales KPIs & managing sales engineering team • Planning DTD sales campaign with business development manager • Working closely with social media marketing department

Project Support Officer

Solar SME INC

Sep 2017 - Feb 2019 (1 year 6 months)

As Project Support Officer, the key task was to ensure projects are effectively planned and delivered on time for designing software. Key responsibilities I performed are as following: • Project Support and Planning • Complying with standard operation procedures • Ensuring project timeline are met according to the planned schedule • Stakeholder management and negotiation • Project budgeting and contract management • Quality check and product review upon final delivery • Supporting sales team for proposals • Collaborating with quality assurance and analytics team • Preparing project and sales report on daily, weekly and monthly basis • IT configuration, troubleshooting and network setup for clients • SOP's formation and compliance

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Project Intern

Metro Fans Pvt Ltd

Jul 2017 - Aug 2017 (2 months)

As Intern, the day to day tasks included updating product documentation database along with supervising production process and final inspection process of finalized products. • Assist with the inspection of materials, specifications and quantities • Prepare preliminary reports and update daily activities report • Coordinate with project teams to discuss requirements and constraint issues • Ensure quality and safety process as per the standard • Perform other duties as assigned by the management

Content Writer

freelance

Dec 2016 - Jun 2017 (7 months)

As Content Writer, I managed content on their website related to articles and blogs on different topics. Main tasks including product reviews, website reviews, SEO writing, plagiarism and rewriting. Ensuring quality and unique content delivered to the clients at the end of the day. • Writing blogs and articles on different topics • Academic writing • Product and website review • Plagiarism check and rewriting of written samples • Delivering unique written content to the clients • SEO and Social media marketing

Mushahid Saleem

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