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Musa Olamide Beatrice

About

Detail

Oyo State, Nigeria

Contact Musa regarding: 
Flexible work
Starting at USD20/hour
id_card
Internships
Starting at USD2K/month

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • G
    Customer Service Representative
    Gt Signatures
    Mar 2022 - Apr 2025 (3 years 2 months)
    • Handled 80+ inbound calls daily, resolving inquiries with professionalism and empathy. • Followed scripts to guide conversations and ensured complete and accurate documentation in CRM systems. • Demonstrated consistent ownership of customer issues from start to resolution. • Maintained a calm and courteous tone in all customer interactions, building rapport quickly. • Recognized for exceeding customer satisfaction KPIs for six consecutive months
  • L
    Student Nurse
    Lautech teaching hospital
    Jan 2020 - Sep 2024 (4 years 9 months)
    • Assisted in the delivery of direct patient care, monitoring vitals and assisting patients with daily activities • Leveraged problem-solving skills to address patient concerns, challenges and deliver solutions in a fast paced, high pressure environment skills that are transferable to resolving client issues in a timely manner • Coordinated with multidisciplinary teams to ensure seamless patient care, mirroring the collaboration needed to deliver consistent and effective customer solutions as part of a cross-functional team. • Ensured accurate and timely documentation of patient data, which aligns with managing and updating customer accounts, tracking progress, and maintaining accurate records for future reference. • Provided patient e
Education verified_user 0% verified
  • Udemy
    Customer Success Manager (CSM) Certification
    Udemy
    Dec 2024 - Feb 2025 (3 months)
  • R
    Registered Nurse
    Nov 2023 - Apr 2025 (1 year 6 months)
  • L
    Bachelor of Nursing science
    Ladoke Akintola University
    Nov 2019 - Jan 2024 (4 years 3 months)