Murilo Valadão Luxury brands ambassador

Search Modularity Engineer

Google via Qualitest Group

Jun 2025 - Current (1 year 5 months)

Serving as a Subject Matter Expert (SME) for Google Assistant products, focusing on the linguistic quality and functional integrity of AI-driven features.

Key Contributions:

AI Model Optimization: Collaborating with engineering to improve Natural Language Understanding (NLU) models, directly influencing the accuracy and quality of AI responses.

Product Internationalization: acting as a linguistic consultant for UI/UX adjustments, ensuring interface designs accommodate specific language requirements (text expansion, formatting).

Data-Driven Quality: Building and analyzing complex test data sets to identify trends in user intent, driving feature improvements and reducing loss analysis metrics.

Localization Specialist

HAT Media Services

May 2022 - Current (4 years 6 months)

Passionate Translator and Content Creator at HatMedia Services. Contributed to international projects, including collaborations with industry giants such as HBO Max and Paramount. Specialized in Portuguese, English, and Spanish, ensuring linguistic excellence. Responsibilities include:

Subtitling for major projects with HBO Max, Netflix, and Paramount.
Collaborating with industry leaders to deliver high-quality content.
Bringing stories to life through translation and content creation.

#Translation #ContentCreation #Multilingual #HatMediaServices

Global project manager / Costumer success diretor

Brand My Agent

Oct 2021 - Jan 2023 (1 year 4 months)

- Supporting central operations and central project management for our most important projects, events, and meetings. Managing timelines for key Workstreams/Projects across the team.
- Gathering and sharing best practice, case studies, and intelligence. On-boarding new team members (local and within the markets) and clients. Market management. Roll out of information across the network.
- Trainer level understanding of the brand building process. Compiling business-critical intelligence on the client. Summarise and distribute quarterly business results to our clients.

Global Project Manager / Customer Success Director

Brand My Agent

Jun 2021 - May 2022 (1 year)

Supporting central operations and central project management for our most important projects, events, and meetings
• Managing timelines for key Workstreams/Projects across the team
• Gathering and sharing best practice, case studies, and intelligence
• On-boarding new team members (local and within the markets) and clients
• Market management
• Roll out of information across the network
• Trainer level understanding of the Brand Building process
• Compiling business-critical intelligence on the client
• Summarise and distribute quarterly business results to our clients

English Second Language Teacher

Mayoly

Jun 2021 - Dec 2021 (7 months)

Deliver tailored English language training programs designed by Followin Languages for directors.
Focus on business communication, presentation skills, and industry-specific terminology.
Use diverse teaching methods and technologies to engage directors and cater to different learning styles.
Provide individualized feedback and support to directors for language development.
Collaborate with senior management and HR to align training with strategic goals.
Maintain records of training activities and participant progress.

Brazilian Portuguese Teacher

Novartis

Jun 2021 - Dec 2021 (7 months)

Sponsored by AngloAmericana, I specialize in Brazilian Portuguese instruction at Novartis. My role focuses on enhancing language skills through tailored training programs and educational materials, ensuring effective communication and smooth global collaboration.

Costumer experience director / Lifestyle services director

UNIQ Luxury

Apr 2019 - Dec 2020 (1 year 9 months)

- Increased volume of appointments for business development. Devised and implemented various new ideas for the engagement of new members. Lead follow-up and marketing communication, including telephone, email, new products, and tailored VIP experiences
- Mailchimp editor/creation and management, responsible for creating the cold emails, database management and creation, CRM with many software including Salesforce, responsible for negotiations and new partnerships with stakeholders.
- Prior management of marketing campaigns and budgets in a performance marketing environment. Creator of digital marketing initiatives including email messaging, search, social, and mobile sites.

Customer Experience Director / Lifestyle Services Director

UNIQ Luxury

Aug 2018 - Dec 2020 (2 years 5 months)

Increased volume of appointments for Business Development. Devised and implemented various new ideas for the engagement of new members. Lead follow-up and marketing communication, including telephone, email, new products, and tailored VIP experiences.
Mailchimp editor/creation and management, responsible for creating the cold emails, database management and creation, CRM with many software including Salesforce, responsible for negotiations and new partnerships with stakeholders. Prior management of marketing campaigns and budgets in a performance marketing environment. Creator of digital marketing initiatives including email messaging, search, social, and mobile sites.
Mindset Driven by Data and Results. Customer Services single p

Customer Specialist / Lifestyle Manager

Ten Lifestyle Group

Oct 2016 - May 2018 (1 year 8 months)

Provided travel and lifestyle concierge loyalty programs to its high-net-worth members in the United Kingdom and internationally. Helped luxury brands to drive engagement, develop trust, and strengthen brand advocacy with our customers. Manage the Portuguese Speakers team by focusing on and setting objectives in sales in line with business goals whilst striving to exceed targets. Responsible for Portuguese Speaker interviews in the internal recruitment process for new vacancies on the team. Ensuring all KPIs are achieved. Update the CRM system constantly. Always received good performance ratings positively impacting the business by increasing our share of voice in our sales channels.

Customer specialist / Lifestyle manager

Ten Group

Oct 2016 - May 2018 (1 year 8 months)

- Provided travel and lifestyle concierge loyalty programs to its high-net-worth members in the United Kingdom and internationally. Helped luxury brands to drive engagement, develop trust, and strengthen brand advocacy with our customers.
- Manage the Portuguese Speakers team by focusing on and setting objectives in sales in line with business goals whilst striving to exceed targets. Responsible for Portuguese Speaker interviews in the internal recruitment process for new vacancies.
- Ensuring all KPIs are achieved. Update the CRM system constantly. Always received good performance ratings positively impacting the business by increasing our share of voice in our sales channels.

Supply Chain Manager

HP

Jan 2016 - Sep 2016 (9 months)

Regularly interacts with Suppliers, Engineering, regulatory authorities, and other organizations to support the delivery, transportation, and spare inventory. Providing operational assistance within the installation process of Page Wide Professional printers; Managing customer project delivery until the end; Following up on installation development at the clients; Ensuring the installation compliance, Databases development, and management; Identifying and developing new strategies/solutions on a current project; Designed and implementing processes and systems to support the transition for using third-party logistics and transportation. Manage and control the whole delivery and installation process of the Pagewide Printers for professional u

Supply chain manager

HP

Jan 2016 - Sep 2016 (9 months)

- Regularly interacts with suppliers, engineering, regulatory authorities, and other organizations to support the delivery, transportation, and spare inventory. Providing operational assistance within the installation process of page wide professional.
- Managing customer project delivery until the end; following up on installation development at the clients; ensuring the installation compliance, databases development, and management; identifying and developing new strategies.
- Designed and implemented processes and systems to support the transition for using third-party logistics and transportation. Manage and control the whole delivery and installation process of the pagewide printers for professional use.

Senior customer service executive

Arvato Supply Chain Solutions

Aug 2015 - Jan 2016 (6 months)

- Contributing member of a call center of various fielding costumer, SalesForce CRM.
- Actively resolved customer disputers on a 1:1 level and ensured 93% customer satisfaction. Deal with customer service for Portuguese speakers and North American clients.
- Manage the Portuguese speaker team for outsourcing projects throughout America.

Senior Customer Service Executive

Arvato Supply Chain Solutions

Aug 2015 - Jan 2016 (6 months)

Contributing member of a call center of various fielding Customer. SalesForce CRM. Actively resolved customer disputes on a 1:1 level and ensure 93% customer satisfaction. Deal with customer Service for Portuguese speakers and North American clients. Manage the Portuguese speaker team for outsourcing projects throughout America.

Senior technical support analyst

Gameloft

Jan 2015 - Aug 2015 (8 months)

- Support customers in english/spanish and portuguese. Troubleshoot issues with various system types. Walk customers through tearing down the system to assist in troubleshooting.
- Give best-effort support for any software calls that come in, to provide a full resolution or be able to point the customer to the
Correct resource to get their issue resolved.
- Responsible for advising clients regarding their doubts, and game errors, taking tests of the game to find bugs in the system and escalate them to the proper sector.

Senior Technical Support Analyst

Gameloft

Jan 2015 - Aug 2015 (8 months)

As a Senior Technical Support Analyst at Gameloft, I provided support in the localization of game content, including dialogues and marketing materials, enhancing user engagement in different regions. My tasks included coordinating with development teams to implement translations and resolve any linguistic issues that arose during the process.

Founding Partner

Wanderlust Intercâmbios

Jan 2013 - Dec 2014 (2 years)

Founded in 2013, Wanderlust Intercâmbio was born from the union of two entrepreneurs from different cultures, united for sharing the experience of a student exchange. Part of the founding team, along with my friend who loves the idea of sending students abroad to study and evolve personal and professional skills. We wanted to create value for other student travelers with our most recent products and a variety of exchange programs. Partnered with many international colleges, we went visiting various colleges and schools to provide information to over 5000 students. This experience not only changed the lives of both but also originated the desire and opportunity to offer a development experience to more young people in Mexico.

Founding partner

Wanderlust Intercâmbios

Jan 2013 - Dec 2014 (2 years)

- Founded in 2013, Wanderlust Intercâmbio was born from the union of two entrepreneurs from different cultures, united for sharing the experience of a student exchange.
- Part of the founding team, along with my friend who loves the idea of sending students abroad to study and evolve personal and
professional skills.
- We wanted to create value for other student travelers with
our most recent products and a variety of exchange programs.

Regional office manager

Egali Intercâmbio

Jul 2011 - Dec 2012 (1 year 6 months)

- Arrange travel-related services for all students. In charge of managing all operations and sales teams in the office, bookkeeping, and financial reporting. Orchestrated end-to-end operations over event planning, travel bookings, and business developm
- Defined and implemented key processes. Built and maintained strong relationships with high-value clients and school partners. Coached and mentored junior professionals to enhance team capacity, financial management, and logistics.
- Staffing and recruiting, human resources, management of the office, sales, motivation, countability, trade marketing, increase the selling point of the office with exchange programs.

Regional Office Manager

Egali Intercâmbio

Jul 2011 - Dec 2012 (1 year 6 months)

Arrange travel-related services for all students. In charge of managing all operations and sales teams in the office, bookkeeping, and financial reporting. Orchestrated end-to-end operations over event planning, travel bookings, and business development. Defined and implemented key processes. Built and maintained strong relationships with high-value clients and School partners. Coached and mentored junior professionals to enhance team capacity, financial management, and logistics. Staffing and recruiting, Human Resources, Management of the office, sales, motivation, Countability, trade marketing, Increase the selling point of the office with exchange programs. Plan and organize Trade Marketing in the region and 400km around, conduct partner

Human resources assistant

Toutatis

Mar 2009 - Nov 2010 (1 year 9 months)

- Assistant human resources operations, currently in the area of termination and approval for a client with more than 15000 employees, BPO (business process outsourcing).
- Supports human resources processes by administering
tests, scheduling appointments, conducting orientation, and maintaining records and information.
- Submits employee data reports by assembling, preparing, and analyzing data. Maintains quality service by following
organization standards.

Human Resources Assistant

Toutatis

Mar 2009 - Nov 2010 (1 year 9 months)

Assistant Human Resources Operations, currently in the area of termination and approval for a client with more than 15000 employees, BPO (Business Process Outsourcing). Supports human resources processes by administering tests, scheduling appointments, conducting orientation, and maintaining records and information. Submits employee data reports by assembling, preparing, and analyzing data. Maintains quality service by following organization standards.

Administrative assistant

HSBC

Jan 2008 - Dec 2009 (2 years)

- Customer service success, analysis of individual client ́s cases, filling and updating the database system.
- Conference and archiving, support in the reception of sales and clients, finish reports after analyzing for sending to back office, responsible for the send feedback to our financials agents.

Administrative Assistant

HSBC

Jan 2008 - Dec 2009 (2 years)

Customer Service success, Analysis of individual client´s cases, filling and updating the database System, conference and Archiving, support in the reception of sales and clients, finish reports after analyzing for sending to BackOffice, responsible for the send feedback to our financials agents.

Murilo Valadão

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Murilo Valadão

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