Murilo Valadão Luxury brands ambassador

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Global project manager / Costumer success diretor

Brand My Agent

Oct 2021 - Jan 2023 (1 year 4 months)

- Supporting central operations and central project management for our most important projects, events, and meetings. Managing timelines for key Workstreams/Projects across the team. - Gathering and sharing best practice, case studies, and intelligence. On-boarding new team members (local and within the markets) and clients. Market management. Roll out of information across the network. - Trainer level understanding of the brand building process. Compiling business-critical intelligence on the client. Summarise and distribute quarterly business results to our clients.

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Costumer experience director / Lifestyle services director

UNIQ Luxury

Apr 2019 - Dec 2020 (1 year 9 months)

- Increased volume of appointments for business development. Devised and implemented various new ideas for the engagement of new members. Lead follow-up and marketing communication, including telephone, email, new products, and tailored VIP experiences - Mailchimp editor/creation and management, responsible for creating the cold emails, database management and creation, CRM with many software including Salesforce, responsible for negotiations and new partnerships with stakeholders. - Prior management of marketing campaigns and budgets in a performance marketing environment. Creator of digital marketing initiatives including email messaging, search, social, and mobile sites.

Customer specialist / Lifestyle manager

Ten Group

Oct 2016 - May 2018 (1 year 8 months)

- Provided travel and lifestyle concierge loyalty programs to its high-net-worth members in the United Kingdom and internationally. Helped luxury brands to drive engagement, develop trust, and strengthen brand advocacy with our customers. - Manage the Portuguese Speakers team by focusing on and setting objectives in sales in line with business goals whilst striving to exceed targets. Responsible for Portuguese Speaker interviews in the internal recruitment process for new vacancies. - Ensuring all KPIs are achieved. Update the CRM system constantly. Always received good performance ratings positively impacting the business by increasing our share of voice in our sales channels.

Supply chain manager

HP

Jan 2016 - Sep 2016 (9 months)

- Regularly interacts with suppliers, engineering, regulatory authorities, and other organizations to support the delivery, transportation, and spare inventory. Providing operational assistance within the installation process of page wide professional. - Managing customer project delivery until the end; following up on installation development at the clients; ensuring the installation compliance, databases development, and management; identifying and developing new strategies. - Designed and implemented processes and systems to support the transition for using third-party logistics and transportation. Manage and control the whole delivery and installation process of the pagewide printers for professional use.

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Senior customer service executive

Arvato Supply Chain Solutions

Aug 2015 - Jan 2016 (6 months)

- Contributing member of a call center of various fielding costumer, SalesForce CRM. - Actively resolved customer disputers on a 1:1 level and ensured 93% customer satisfaction. Deal with customer service for Portuguese speakers and North American clients. - Manage the Portuguese speaker team for outsourcing projects throughout America.

Senior technical support analyst

Gameloft

Jan 2015 - Aug 2015 (8 months)

- Support customers in english/spanish and portuguese. Troubleshoot issues with various system types. Walk customers through tearing down the system to assist in troubleshooting. - Give best-effort support for any software calls that come in, to provide a full resolution or be able to point the customer to the Correct resource to get their issue resolved. - Responsible for advising clients regarding their doubts, and game errors, taking tests of the game to find bugs in the system and escalate them to the proper sector.

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Founding partner

Wanderlust Intercâmbios

Jan 2013 - Dec 2014 (2 years)

- Founded in 2013, Wanderlust Intercâmbio was born from the union of two entrepreneurs from different cultures, united for sharing the experience of a student exchange. - Part of the founding team, along with my friend who loves the idea of sending students abroad to study and evolve personal and professional skills. - We wanted to create value for other student travelers with our most recent products and a variety of exchange programs.

Regional office manager

Egali Intercâmbio

Jul 2011 - Dec 2012 (1 year 6 months)

- Arrange travel-related services for all students. In charge of managing all operations and sales teams in the office, bookkeeping, and financial reporting. Orchestrated end-to-end operations over event planning, travel bookings, and business developm - Defined and implemented key processes. Built and maintained strong relationships with high-value clients and school partners. Coached and mentored junior professionals to enhance team capacity, financial management, and logistics. - Staffing and recruiting, human resources, management of the office, sales, motivation, countability, trade marketing, increase the selling point of the office with exchange programs.

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Human resources assistant

Toutatis

Mar 2009 - Nov 2010 (1 year 9 months)

- Assistant human resources operations, currently in the area of termination and approval for a client with more than 15000 employees, BPO (business process outsourcing). - Supports human resources processes by administering tests, scheduling appointments, conducting orientation, and maintaining records and information. - Submits employee data reports by assembling, preparing, and analyzing data. Maintains quality service by following organization standards.

Administrative assistant

HSBC

Jan 2008 - Dec 2009 (2 years)

- Customer service success, analysis of individual client ́s cases, filling and updating the database system. - Conference and archiving, support in the reception of sales and clients, finish reports after analyzing for sending to back office, responsible for the send feedback to our financials agents.

Murilo Valadão

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