Abdul Mukarram Chaudhry Account Manager | Lead Generation | SaaS | Customer

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Customer Success Manager

PureDome

Jan 2023 - Current (3 years 6 months)

Establish strategies to ensure meeting client retention goals. Process milestones for the clients and employees to work toward. Assist customers with setting up and navigating programs or software. Promote the value of the product and maintain excellent customer experience. Upsell and cross-sell services and products and deliver the appropriate brand image. Assist in developing training courses and educational materials. Review customer complaints and concerns and seek to improve the customer experience. Enhance customer retention rate with appropriate strategies. Implement and devise techniques for building and maintaining client relationships. Assist in all tasks relevant to client account management and maintenance.

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Account Manager

247PRO

Jun 2022 - May 2023 (1 year)

Communicating with clients to understand their needs and explain product value. Building relationships with clients based on trust and respect. Collaborating with internal departments to facilitate client need fulfillment. Collecting and analyzing data to learn more about consumer behavior. Maintaining updated knowledge of company products and services. Resolving complaints and preventing additional issues by improving processes. Managing accounts for long-term success. Establishing a good rapport with clients. Developing new sales opportunities.

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Account Manager

Joblogic

Jul 2021 - Jun 2022 (1 year)

Managed inbound customer communication via telephone calls, emails and intercom. Made both proactive and reactive calls. Answered customer's queries, concerns and questions in a timely manner. Booked demonstrations by using tools such as LinkedIn, telephone and emails. Performed online demonstrations for prospective clients. Managed CRM to arrange demos and reschedule missed/cancelled demos. Completed demos about current product and upsell new products. Built rapport and trust with clients. Escalation and support management. Provided guidelines of initiatives to encourage customer retention.

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Senior Sales Executive

IBEX | Global

Dec 2019 - Jun 2021 (1 year 7 months)

Managed inbound and outbound calls, and guided the customers using the prescribed pathway. Achieved sales goals and service targets by cultivating and securing new customer relationships. Managed accounts to retain existing relationships and grow share of business. Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.

Account Manager

Motive

Oct 2019 - Dec 2019 (3 months)

High volume cold calling, prospected new business, and made outbound calls. Oct 2019 - Dec 2019 United States (Remote) Responded to inbound leads from company's marketing, SDR, Customer Success and Support teams. Demo Motive software to prospective fleet managers and drivers. Educated fleet managers and drivers about Motive, understand their requirements, and helped them get started with Motive. Tested different tactics to optimize company's sales process. Share what works with leadership and team members. Brought feedback from customers and prospects to the product and engineering team via appropriate channels. Provided accurate forecasts for individual revenue. Achieved month to month quota. Ensured accurate data entry for clientele conta

Collections Account Manager

Cedar Financial

May 2019 - Oct 2019 (6 months)

Portfolio Management of assigned clients Inbound query resolution. May 2019 - Oct 2019 United States (Remote) Reviewed disputes from consumers and businesses, and developed strategies to resolve disputes. Trained and mentored new employees on collection methods, documentation requirements and performance strategies. Contacted customers to collect outstanding payments via one-time or negotiated installment methods. Worked with legal resources and recovery teams to manage default issues. Worked effectively to maintain client-consumer relationships.

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Senior Sales Executive

Digital Falcon

Jan 2018 - Apr 2019 (1 year 4 months)

Managed inbound and outbound inquiries and guided customers using the prescribed pathways. Presented products to clients using dynamic presentations and practical use-case scenarios. Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans. Achieved sales goals and service targets by cultivating and securing new customer relationships.

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Client Relations Executive

Proficient Travel Services and Tours

Jan 2017 - Dec 2017 (1 year)

Built and maintained long-term relationships with key clients. Addressed customer concerns and complaints. Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role. Monitored, followed-up and escalated cases to meet customer response commitments. Created sales plans to generate revenue.

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Graphic Designer

Systronic

Jul 2016 - Dec 2016 (6 months)

Developed creative design for print materials, brochures, banners and signs. Created digital image files for use in digital and traditional printing methods. Designed website layouts, templates and unique branded looks. Worked with Adobe Photoshop and Illustrator. Met with customers to present mockups and collect information for adjustments. Jul 2016 - Dec 2016 Australia (Remote)

Abdul Mukarram Chaudhry

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