Muhammad Yousaf Sana

Jobs 0% verified

Z

ServiceNow Developer

Zones IT

May 2023 - Current (3 years 5 months)

Key Projects:IT Asset Disposition (ITAD) – StarbucksIntegrated ServiceNow with external tracking tools for Starbuck's ITAD process.Automated live asset status updates from pickup to disposal.Created clear dashboards and reports for tracking asset progress.Asset Integration – DisneyIntegrated Disney asset data into Zones' ServiceNow instance.Built automated import and sync jobs to maintain accurate asset records.Order Management & Integrations – SensataDesigned and configured Order Management to connect Sensata's ServiceNow instance with Zone's instance.Integrated with Microsoft CE for hardware requests and with nterprise for service requests.Enabled Sensata teams to create order requests and receive live status updates across systems.Okta U
ServiceNow Developer

Ripton Solutions

Sep 2021 - May 2023 (1 year 9 months)

Key Responsibilities:Worked in the U.S. healthcare industry, serving as the primary ServiceNow developer responsible for maintaining and enhancing the client's instance.Maintained the ServiceNow platform to support business needs across multiple stakeholder groups.Implemented, customized, and maintained ITIL modules including Incident, Change, Problem, and Service Catalog.Discussed business requirements with stakeholders and documented process requests.Developed custom UI with Jelly scripting where needed for forms and pages.Created reports, dashboards, workflows, and flows for Incident, Change, Service Requests, and other modules.Built and enhanced Service Catalog items, workflows, and execution plans.Worked closely with business stakehold

Education 0% verified

Awards 0% verified

Muhammad Yousaf Sana

About

Detail

Timeline

Résumé

Muhammad Yousaf Sana

About

Detail

Behavioral traits