Muhammad Umair
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Islamabad, Pakistan
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Résumé
Jobs
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Technical Writer & Documentation StrategistAwesome MotiveJan 2022 - Current (4 years 10 months)• Own developer documentation and developer experience for WPForms and WP Mail SMTP, including dev docs, API references, code samples, troubleshooting, and onboarding content.
• Partner with engineering, product, and support to surface developer pain points, prioritize doc and DX improvements, and feed real-world friction back into the product.
• Produce developer-facing video tutorials and feature walkthroughs that help developers adopt new product capabilities and unblock common workflows.
• Build and scale internal AI tooling that the team uses to ship documentation faster: prompt templates, automated verification of doc code samples, and content audit workflows.
• Technical Writing portfolio: WPForms | WP Mail SMTP- Technical WriterTEO InternationalJun 2021 - Jan 2022 (8 months)• Documented financial product requirements with banking SMEs and translated them into clear user and process documentation.
• Created user manuals and training materials for banking solutions; standardized templates to improve consistency and readability. - Technical WriterCarecloudJan 2019 - Jun 2021 (2 years 6 months)• Produced user documentation for healthcare software, including onboarding guides, knowledge base articles, and process documentation for contact-center teams.
• Worked with product and operations to streamline escalation paths and exception handling documentation.
Education
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- CB.Sc. Software EngineeringCOMSATS University Islamabad (CUI)Jan 2016 - Jan 2020 (4 years 1 month)
- CGCE A-LevelsCambridge International Examinations (CIE)Jan 2013 - Jan 2015 (2 years 1 month)
- CGCE O-LevelsCambridge International Examinations (CIE)Jan 2010 - Jan 2013 (3 years 1 month)
Projects (professional or personal)
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- WebMCP Plugin for WPForms (48 tools)IndependentMay 2025 - Current (1 year 6 months)A WordPress plugin that lets AI agents control WPForms through natural language via the experimental WebMCP browser API. 48 tools across forms, fields, notifications, conditional logic, entries, and admin navigation. One of very few production WebMCP implementations.
- HTML video engineIndependentJan 2026 - Current (10 months)A production system for developer-facing tutorials and feature announcements. Animates real product UI in the browser, syncs narration to motion, and exports to MP4. 12+ videos shipped.
- AI-assisted documentation workflowIndependentJan 2024 - Current (2 years 10 months)Reusable prompt templates that bundle product context, voice rules, and reference examples to speed up developer doc drafting without sacrificing tone or accuracy. Adopted by the team for recurring product releases.
- Developer Docs Auditor (Playwright)IndependentJun 2025 - Current (1 year 5 months)Validates documentation code snippets end-to-end by injecting examples into a test environment, running actions, and asserting expected UI/output.