Motivated education and client engagement professional with experience in student counselling, branch operations, and team coordination within the international education sector. Skilled in career guidance, CRM management, student recruitment support, and relationship building. Proven ability to manage branch operations, supervise teams, and maintain accurate documentation in fast-paced environments while supporting students in achieving their academic and career goals.
Contact Muhammad regarding:
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Full-time jobs
Starting at
USD40/hour
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Résumé
Jobs
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Team Lead
AHZ
Apr 2023 - Current(3 years 4 months)
• Led and supervised a team of education counselors to achieve student recruitment and enrollment targets.
• Monitored team performance, KPIs, and conversion rates, implementing strategies to improve results.
• Maintain and manage student records, engagement tracking, and case documentation through CRM and student information systems.
• Compile student progress reports, counselling notes, and outcome documentation for internal monitoring and service improvement.
• Build strong relationships with prospective students and clients, contributing to student engagement and successful application conversions.
• Communicate counselling objectives, student plans, and team updates to ensure coordinated service delivery.
• Managed branch operations fo
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Csr Customer Service Representative
All Star BPO
Jan 2020 - Dec 2021(2 years)
• Managed inbound and outbound customer calls while maintaining service quality standards
• Resolved customer inquiries and complaints using structured problem-solving and de-escalation techniques
• Updated and maintained accurate customer records and case notes within CRM systems
• Achieved performance targets related to call handling time, resolution rate, and customer satisfaction
• Escalated complex issues to relevant departments while ensuring timely follow-up and resolution
• Complied with company policies, data protection standards, and confidentiality requirements
Education
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Career Essentials in Generative AI
Microsoft and LinkedIn
May 2024 - Jun 2024(2 months)
British Council Certified Counsellor
British Council
Jan 2024 - Current(2 years 7 months)
Bs (Hons) Computer Sciences
Virtual University of Pakistan
Jun 2022 - Current(4 years 2 months)
Diploma In Information Technology
Virtual University of Pakistan
Mar 2021 - Nov 2022(1 year 9 months)
Projects (professional or personal)
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