Automation Specialist
IP Security Experts Consultancy IPSEC
Jul 2024 - Current (2 years)
• Designed, built, and maintained Zapier and HubSpot workflows to automate lead intake, student onboarding, sales pipeline management, and follow-up communications, cutting manual effort and response times significantly.
• Integrated HubSpot, Google Sheets, and Slack to automate real-time internal reporting for sales, marketing, and operations teams, ensuring accurate and timely data sharing.
• Created detailed Standard Operating Procedures (SOPs) and process documentation to support onboarding of new staff and maintain operational efficiency.
• Collaborated with trainers, developers, and administrative teams to map processes, identify bottlenecks, and implement scalable automation solutions, boosting productivity across departments.
• Leve