Muhammad Saqib Sarwar Rao

Executive Assistant (Healthcare)

pavago

Sep 2024 - May 2025 (9 months)

Organize and manage incoming documents, including faxes, and ensure prompt processing. Maintain organized electronic filing systems incompliance with HIPAA and company policies. Provide administrative support, including responding to emails and collaborating with billing and claims teams. Communicate with clinicians' offices to verify receipt of documents and resolve issues.

Senior Client Relations Associate

edge

Nov 2023 - Aug 2024 (10 months)

Acting as a point of contact for complaints and escalating issues as appropriate. Ensuring that the terms of a contract are adhered to by both the company and clients. Monitoring performance metrics thus gaining insight into and

P

Patient Support

Prima Systems, LLC

Feb 2023 - Nov 2023 (10 months)

Collaborated with a diverse team of 300+ healthcare professionals and staff, fostering effective communication and teamwork to optimize facility operations and ensure high-quality patient care. Served as the primary point of contact for front desk operations, managing scheduling appointments for general dermatologic concerns, as well as laser and cosmetic procedures. Provided precise and accurate medical interpretation, bridging the communication gap between healthcare providers and patients, ensuring clear understanding of critical medical advice and information. Maintained accurate and up-to-date patient records, ensuring confidentiality and compliance with privacy regulations.

Customer Support Manager (CSM)

VCPK

May 2022 - Feb 2023 (10 months)

Successfully managed a team of 15 customer support representatives, providing guidance, training, and support to ensure high-quality service delivery. Led the on-boarding process for new clients, ensuring a smooth transition and seamless integration of services. Provided technical support to clients, resolving issues and inquiries promptly and effectively, resulting in high customer satisfaction ratings. Handled concerns related to medical billing, prior authorization, refills, and eligibility verification within the USA healthcare sector, ensuring compliance with industry regulations and guidelines. Collaborated with primary care physicians (PCPs), cardiologists, podiatrists, optometrists, pediatricians, and dermatologists. Conducted train

Customer Support Representative/ Trainer & Quality Assurance Analyst

Mindbridge Private Limited

Mar 2016 - Dec 2019 (3 years 10 months)

Provided exceptional customer support to international clients via email and phone, resolving inquiries and issues promptly and effectively. Conducted training sessions for new team members, ensuring a smooth on boarding process and adherence to standard operating procedures. Implemented new standard operating procedures (SOPs), improving efficiency and consistency in project quality and CSAT. Conducted quality audits to evaluate the performance of customer Support representatives, identifying areas for improvement and providing constructive feedback. Maintained clear and concise communication with clients and team members, utilizing strong writing and verbal communication skills. Demonstrated computer literacy and proficiency in relevant s

Muhammad Saqib Sarwar Rao

About

Detail

Timeline

Résumé