M

Muhammad Naweed

About

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Punjab, Pakistan

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Résumé

Jobs verified_user 0% verified
  • FTI Consulting
    Lead ServiceNow Developer
    FTI Consulting
    Jun 2022 - Sep 2025 (3 years 4 months)
    • Led end-to-end project delivery for ServiceNow-related IT initiatives, ensuring alignment with client objectives, timelines, and scope. • Coordinated and managed small to medium-scale technology projects, driving milestones, deliverables, and stakeholder satisfaction. • Developed and maintained comprehensive project plans, schedules, and reports using Agile and traditional methodologies. • Collaborated with cross-functional technical teams to define requirements, set priorities, and manage dependencies across ServiceNow projects. • Prepared executive-level status reports highlighting project health, risks, and mitigation strategies. • Maintained project schedules and performed regular progress tracking to ensure on-time delivery and
  • Deloitte
    Senior ServiceNow Developer
    Deloitte
    Mar 2021 - May 2022 (1 year 3 months)
    • Led the technical design and architecture of ServiceNow solutions, ensuring scalable, secure, and best-practice-aligned implementations across ITSM and ITOM modules. • Administered Incident, Problem, and Change workflows, optimizing processes to meet SLA requirements, compliance standards, and business continuity goals. • Designed and maintained Service Catalog items with automated end-to-end fulfillment, reducing manual intervention and improving request turnaround time. • Developed Client Scripts, Business Rules, and UI Policies to enforce process governance, improve user experience, and standardize platform functionality. • Configured multi-level approval flows, task assignments, and notifications for service requests, streamlinin
  • Northwestern Mutual
    ServiceNow Administrator/Developer
    Northwestern Mutual
    Feb 2020 - Jan 2021 (1 year)
    • Designed, configured, and customized ServiceNow applications and services including forms, fields, workflows, and business rules using ServiceNow Studio and Application Designer. • Managed users, groups, and roles to control access to ServiceNow applications and enforced data security through ACLs (Access Control Rules). • Implemented ITIL-based processes, ensuring correct workflows and SLAs are enforced for Incident, Problem, Change, and Request records. • Designed Service Catalog items with variables and scripting (client/server-side), and developed associated workflows using Flow Designer or Workflow Editor. • Managed Client Scripts, UI Policies, Business Rules, Script Includes, and Scheduled Jobs using JavaScript and Glide Record
Education verified_user 0% verified
  • Binghamton University
    Bachelor of Science
    Binghamton University
    Sep 2001 - Aug 2005 (4 years)