AI Chatbot for Retail Shop
Personal Project
Jan 2026 - Current (8 months)
• Designed and deployed a custom conversational AI assistant for a local business, handling product queries, order status, and FAQs from a domain-specific knowledge base of 800+ entries
• Engineered a structured prompt system with role-definition, few-shot examples, and output guardrails; reduced hallucination rate from 22% (baseline) to under 4% on domain-specific queries
• Integrated inventory lookup via REST API, enabling real-time stock availability responses with average end-to-end latency under 1.2 seconds
• Achieved 87% user satisfaction rate in 2-week post-deployment evaluation based on 150+ logged and reviewed conversations