Muhammad Jamal

Muhammad Jamal

About

Detail

Administrative Assistant | Project Management | Customer Support | Sales Operations & Lead Generation
Fort Abbas, Punjab, Pakistan
Contact Muhammad regarding: 
Flexible work
Starting at USD8/hour
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Internships
Open to unpaid internships

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • S
    Customer Support
    Syruvia – Beverage Company
    Jan 2023 - Oct 2024 (1 year 10 months)
    As a Customer Support representative at Syruvia – Beverage Company, I excelled in active listening and problem-solving, effectively managing customer inquiries through multichannel support, including phone, email, chat, and social media. My responsibilities included ticket management, order processing, and complaint handling, ensuring a seamless customer experience. I utilized various CRM systems such as Salesforce, HubSpot, and Zoho, along with helpdesk software like Freshdesk and Zendesk, to maintain accurate documentation and data entry. Additionally, I developed a comprehensive knowledge base to enhance product knowledge and improve customer satisfaction. My role also involved data reporting and analytics, which informed our strategies
  • H
    Project Management
    HaCOEUR
    Feb 2021 - Jan 2023 (2 years)
    As a Project Manager, I was responsible for comprehensive project planning, scheduling, and budget management, ensuring that all aspects of the project were executed efficiently and effectively. My role involved rigorous risk assessment and scope management, allowing for proactive identification and mitigation of potential issues. I focused on workflow optimization and process improvement, which enhanced overall project quality and adherence to timelines. Utilizing tools such as MS Project, Jira, Trello, and Asana, I implemented Agile and Scrum methodologies to facilitate team collaboration and project tracking. In addition to my core responsibilities, I effectively managed email communications to coordinate with stakeholders, ensuring time
  • Upwork
    Lead Generation Specialist
    Upwork
    May 2018 - Dec 2020 (2 years 8 months)
    As a Lead Generation Specialist, I was responsible for driving B2B lead generation through effective prospecting, email campaigns, and market research. My role involved extensive data mining and CRM management, utilizing tools like LinkedIn Sales Navigator to identify and engage qualified leads. I conducted thorough data analysis and reporting, leveraging Microsoft Excel and Google Sheets to track lead scoring and optimize our outreach strategies. Additionally, I executed social media marketing initiatives to enhance our visibility and engagement with potential clients. While my primary focus was on generating leads, I also played a key role in employee onboarding by collaborating with new team members and freelancers. I guided them through
Education verified_user 0% verified
  • T
    B.S. Information Technology
    The Islamia University of Bahawalpur, Punjab, Pakistan
    Dec 2014 - Oct 2018 (3 years 11 months)
    4 - Years