ServiceNow Developer – ITSM
Next Generation Technology Solutions
Sep 2025 - Nov 2025 (3 months)
Configured and customized ITSM modules including Incident, Problem, Change, and Request Management. Developed Service Catalog items, Variable Sets, Record Producers, and approval workflows. Automated processes using Flow Designer and Subflows. Implemented Client Scripts, Business Rules, and UI Policies. Customized Service Portal widgets and pages. Performed ServiceNow administration including users, groups, roles, ACLS, SLAs, and notifications. Worked in a domain-separated environment, ensuring correct data visibility and role-based access. Assisted with basic GRC configurations (Risk and Policy records). Supported Procurement and request fulfillment processes. Managed Import Sets and Transform Maps. Provided L2/L3 production support.
