Muhammad Hassnain
About
Detail
Closing or verification
Rawalpindi, Punjab, Pakistan
Résumé
Jobs
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- RTeam LeadReal Z solutionMar 2024 - Current (2 years 8 months)Call center managing U.S. insurance and Medicare campaigns
• Led a team of 20+ agents.
Monitored live calls and agent performance.
Conducted briefings and training.
Ensured sales and quality targets were met.
• Highlight your accomplishments, using numbers if possible. - BVerification OfficerBali techSep 2021 - Oct 2022 (1 year 2 months)BPO firm focused on Medicare and insurance verification services
• Verified Medicare and insurance details.
Handled 60-80 calls per shift.
Maintained HIPAA-compliant data entry.
Met daily verification targets.
• Highlight your accomplishments, using numbers if possible. - SCSRSmart Brain TechnologieDec 2020 - Sep 2021 (10 months)International call center handling U.S. Medicare, Auto Insurance & Final Expense campaigns.
• Managed customer calls using avatar software.
Assisted in lead generation and policy selection.
Maintained data accuracy and compliance.
Supported new agent training.
Education
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- UPre-medicalUniversity model college parachinarAug 2018 - Aug 2020 (2 years 1 month)
Projects (professional or personal)
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Web designing projectRemoSep 2023 - Jan 2024 (5 months)- Data Entry projectRemoteJan 2023 - Sep 2023 (9 months)
Awards
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- RTrained and mentored over 15 agents, improving team efficiencyReal Z solutionMay 2024 - Current (2 years 6 months)
- RPromoted to Team Lead within 1 year due to outstanding performanceReal Z solutionMay 2024 - Current (2 years 6 months)
- HHelped reduce call drop rate and improved customer satisfaction scoresNov 2021 - Current (5 years)
- EExceeded monthly sales and verification targets across multiple campaignsNov 2021 - Current (5 years)
- AAchieved 95%+ QA scores consistently in voice campaignsNov 2021 - Current (5 years)