M

Muhammad Hassan

About

Detail

Client Relations & Account Management Professional
Karachi, Sindh, Pakistan

Contact Muhammad regarding: 
work
Full-time jobs

Timeline


work
Job
school
Education
flag
Award

Résumé


Jobs verified_user 0% verified
  • I
    Technical Services Specialist — Client Relations Lead
    Ibex (SquareTrade International Campaign)
    Apr 2024 - Feb 2025 (11 months)
    • Served as the primary point of contact for international clients as part of SquareTrade's U.S.-facing campaign, delivering professional support in English across all communications. • Held the position of leading agent, coaching and mentoring team members in negotiation, professional communication, and client handling best practices. • Contributed to developing and implementing strategies for client retention and service quality improvement, directly impacting satisfaction scores. • Gathered, reviewed, and organized client documentation and case information to support timely and accurate service resolution. • Collaborated with internal teams to streamline workflows, improve reporting processes, and ensure consistency in client follow-ups.
  • Apex Services
    Brand Manager — Client Accounts & Business Development
    Apex Services
    Jan 2021 - Jul 2022 (1 year 7 months)
    • Served as a key point of contact for business clients, managing accounts and ensuring clear, professional communication throughout all engagements. • Led client-facing campaigns and coordinated with stakeholders to align deliverables with business objectives, timelines, and compliance requirements. • Gathered and reviewed financial and operational documentation from clients to support campaign planning and business development strategies. • Managed cross-functional teams, delegating responsibilities effectively and maintaining accountability across multiple simultaneous projects. • Developed impactful policies and client-facing initiatives that expanded business reach and strengthened long-term relationships.
Education verified_user 0% verified
  • B
    Bachelor of Business Administration (BBA) - Specialization in Marketing
    Bahria University, Islamabad
    Feb 2020 - Jan 2024 (4 years)
    CGPA: 3.5/4.0 | Focus Areas: Consumer Behavior, Brand Management, Digital Marketing, Financial Analysis, Promotion & Advertisement
  • P
    Intermediate (F.Sc Pre-Engineering)
    Punjab College, Jhelum
    Jan 2018 - Dec 2019 (2 years)
    Intermediate level education in Pre-Engineering.
  • Franklin Covey
    Franklin Covey Leadership Program
    Franklin Covey
    Find Your Voice!
  • Google
    Google Ads Search Certification
    Google
  • Google
    Google Shopping Ads Certification
    Google
  • Google
    Google Ads Display Certification
    Google
  • Google
    Google App Ads Certification
    Google
Awards verified_user 0% verified
  • C
    Communications Champion
    Jan 2022
  • B
    Brain Quiz Runner-Up
    Jan 2021
  • D
    District Debate Champion (English & Urdu)
    Jan 2014