M
Muhammad Bilal
About
Detail
Islamabad, Islamabad Capital Territory, Pakistan
Contact Muhammad regarding:
work
Full-time jobs
Résumé
Jobs
verified_user
0% verified
- DExecutive Assistant (Remote)DemandSphereNov 2023 - Sep 2024 (11 months)• Demandsphere is a comprehensive enterprise SEO, SaaS and content marketing platform for b2b, b2c, agencies and e-commerce marketers.
• Managed complex executive calendars, scheduled meetings, and coordinated events related to Architectural design .
• Provided comprehensive support in reviewing and managing documentation.
• Facilitated communication between the executive team and internal/external stakeholders.
• Escalate complex issues to appropriate departments for resolution. - RCustomer Sales RepresentativeRastah LabsAug 2022 - Jan 2024 (1 year 6 months)• Rastah Labs is a software consultancy firm.
• Interacted with customers via live chat and email, providing information, troubleshooting assistance, and resolving inquiries.
• Handled customer complaints and worked towards finding appropriate solutions to meet their needs.
• Maintained a high level of product knowledge (i.e. Architectural design) to effectively address customer inquiries and concerns.
• Managed and resolved support tickets using CRM systems, Google Sheets, Microsoft 365 etc., ensuring SLAs were met and customer satisfaction was maintained. 
Executive AdminSportsEngineJan 2021 - Feb 2022 (1 year 2 months)
Education
verified_user
0% verified
- Bachelor of SoftwareUniversity of Sargodha
- Masters of Computer Science–Virtual University of Pakistan
- MCertificate in Virtual AssistantMoIT (Ministry of Information Technology & Telecom
- Bachelor of Education–Virtual University of Pakistan
- MCertificate in Data Analytics and Business IntelligenceMoIT (Ministry of Information Technology & Telecom